Workshop Team Leader
6 months ago
Manheim Vehicle Services is an evolving business supporting customer de-fleet, multiple remarketing channels and a complete range of vehicle preparation services including wholesale and retail ready. This requires an agile and responsive support function able to manage a variation of customer requirements. As we develop the range of services delivered and expand our customer base, the support team need to ensure we deliver these services within SLA and to a very high standard.
Team members are responsible for ensuring all customer defined requirements are delivered ensuring operational and customer service excellences are met at all times.
**Scope of Role**:
Reporting to the Workshop Controller.
Key objectives of a workshop team leader:
Daily management of the workshop workload.
Liaison with the various workshop departments: Bodyshop, mechanical, Parts Department to ensure that all job card work lines can be completed & vehicles processed according to KPI’s. Raising any issues encountered to the relevant parties/workshop controller, upgrades, downgrades requests, vehicle progress chasing.
There will also be a focus on ensuring the correct health and safety standards/procedures.
**Objectives for Role**:
- Working with colleagues and other departments to ensure a seamless service for customers
- Scheduling work to meet customer needs, considering workshop targets, the complexity of each job and the availability of parts.
- Working from spreadsheets supplied by the workshop controller/Technical Manager for priority vehicles.
- Moving Vehicles inside and around workshops.
- Fitment of small parts (tools supplied if required).
- General Housekeeping inside and around the workshops.
**Skills, Knowledge and Expertise**:
- Full Driving Licence is essential.
- To have a basic knowledge of HSE legislation.
- Must have strong communication skills, communicating effectively with colleagues and giving clear instructions where appropriate.
- Able to demonstrate good time management with the ability to prioritise the workload and work to deadlines.
- Able to cope well under pressure in a very busy atmosphere whilst ensuring attention to detail is always maintained.
**STRICTLY NO AGENCIES PLEASE**
We work with a carefully selected set of recruitment agencies and we're not looking to add to our PSL.
We do not accept unsolicited agency CV's sent to the recruitment team or directly to the hiring manager. We will not be responsible for any fees related to unsolicited CV's
INDOR
Cox Automotive is the world’s largest automotive service organisation. We
provide dependable solutions that improve performance and profitability
throughout the vehicle lifecycle to manufacturers, fleets, and retailers.
Our businesses are organised around our customers’ core needs across vehicle
solutions, mobility, remarketing, funding, and retail.
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