Bodyshop Controller

**Bodyshop Controller**

**Monday to Thursday 0800hrs to 1630hrs**
**Friday 08.00hrs to 15.30hrs**

**£1,000 JOINING BONUS**
- **Competitive salary**:

- **Generous Pension Plan**:

- **Health cash plan = access to dental insurance**:

- **Ignition, our electric vehicle salary sacrifice scheme**:

- **Enhanced holiday package**:

- **Employee savings and retail discounts**:

- **Cycle to work scheme**:

- **Career development opportunities, along with training plans managed through our inhouse Technical training team.**:

- **Support for you and your family through an online Wellbeing centre**

**Role Description**
**As a key member of the dealer management team, the Workshop Controller’s core role is to proactively manage the body & Paint department, ensuring that repair work is completed to time and quality standards and all invoice / claim documents are complete and accurate. Managing customer expectations, job profitability and workshop productivity targets will be a daily focus to ensure that workshop profitability is optimised.**

**The role will be responsible for the motivation & personal development of the team, effective competence development, succession planning and dealing with employee issues on a day to day basis.**

**Principal Responsibilities**
- Provide focussed management to the team, to ensure Genuine Volvo Service process steps are adhered to at all times
- Carry out regular process reviews with your Dealerpoint Manager to identify operational issues / discrepancies and ensure appropriate follow up actions are taken to rectify
- Manage the performance of the department to ensure that KPI targets are achieved
- Manage and plan workshop / support resources to ensure that requirements can be fulfilled on each shift
- Support the CSR / Workshop Supervisor as required to ensure job specification, codification and quote preparation tasks are completed on a timely basis
- Support the CSR as required to ensure that invoice / claim closure tasks are accurate and completed on a timely basis
- Assist & provide support to CSR / Workshop Supervisors in specification / codification of non-standard, complex jobs and ensure all such work is agreed with customer before starting
- Manage hand over of complex or potentially contentious jobs (invoices, claims) to ensure full buy-in and agreement from customer (Retail or Internal)
- Hold daily production meetings to Plan workload and resources, Review identified issues from previous shift and identify appropriate solutions
- Anticipate production problems based on forward plan / resources and provide active support to handle workload
- Monitor staff performance versus standard role requirements and personal objectives and identify areas for development
- Perform periodic competence assessments using agreed process for all staff within area of responsibility and produce plans to address competence issues.
- Ensure appropriate training and support is provided on a timely basis to bridge competency gaps identified
- Actively participate in the Dealerpoint’s Commercial Crew CRM meetings following the CRM process
- Manage & process productive wage submission on a monthly basis
- Plan, report and control all lost & non available hours in line with budget KPI
- Assist the Dealerpoint Manager in the production of the annual business plan

**Required knowledge**
General
- Experience of working within the motor vehicle industry -preferably a technical background from working within a commercial workshop
- Knowledge / experience of leading teams
- Full knowledge of VOSA requirements
- Knowledge of workshop KPI’s
- CRM Process & supporting tools
- An appreciation of our customers, the environment in which they operate and the direct impact we can have on their business

**Required Competences**
- City and Guilds, NVQ 3 or equivalent in Motor Vehicle Technology
- To be able to lead and motivate the team in their daily activities
- To be able to coach and provide support and guidance to your team to achieve their objectives
- To have excellent communication skills at all levels both written and verbally
- To have questioning, listening & information gathering skills
- To be able to work in an organised & methodical manner ensuring that all daily tasks are completed
- Negotiation skills - gain agreement on proposed course of action (Win/Win)
- To be able to modify your approach in specific circumstances to ensure a positive outcome
- To be able to understand & analyse operational issues & propose appropriate solutions
- To be able to delegate work to the appropriate personnel
- Knowledge of Microsoft Outlook, Power point & Excel
- Presentation Skills

**Values and Attitudes**
- To always conduct yourself in a professional manner
- Flexible and positive approach to changing workload and priorities
- To be able to demonstrate empathy and understanding
- To be able to remain level headed in a fast paced working environment
- Attention to detail
- Proactive approach