Telephonist/receptionist

Overview:
We at A&M Insulations are fully accredited installers of Cavity Wall and Loft Insulation. Formed in 1973 as a family-run business, our continued understanding of our customer needs, combined with high levels of service and a cost-effective approach have been vital to the success achieved to date and therefore complementing our four plus decades of industry experience.

An opportunity has arisen for a full time Telephonist based at our head office in Rainford.

**Duties**:

- Answer incoming calls and provide information to callers
- Direct calls to the appropriate departments or individuals
- Take messages and relay them to the appropriate personnel
- Collating, checking, confirming and distributing customer bookings
- Distributing internal mail
- Assist with other administration duties as and when required

**Experience**:

- Previous experience as a Telephonist or in a similar role is preferred
- Experience of dealing with the general public
- Ability to work as part of a team as well as autonomously
- Excellent communication and interpersonal skills
- Experience of Microsoft Office packages (e.g. Word / Excel/ Outlook)
- Strong phone etiquette and communication skills

**Job Types**: Full-time, Permanent

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: Telephonist/Receptionist