Customer Service Assistant

2 days ago


Crook, United Kingdom All Temps Recruitment Full time

We are currently looking for an experienced Customer Service Assistant’s to provide a first point of contact for all customers and service users based in Crook.

The Role:

- Deal with customer requests, enquiries and complaints
- Give advice when answering queries
- Update and maintain in-house systems and databases
- Assist customers in locating information stored in computerised and manual
formats
- Schedule appointments for customers where necessary
- To provide accurate information on all Council and partner services on both routine and complex issues.

The Person:

- Must be educated to a minimum of 4 GCSE’s graded A-C or equivalent
- Must have previous experience from a similar role
- Must have excellent customer service and communication skills
- Must be IT literate



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