Claims Handler

job description:
**Claims Handler - Professional Indemnity**
**Location - York, Glasgow**

**The role**:
You will handle a wide portfolio of Professional Indemnity claims and will assist customers when claims have been made or threatened against them.

You will have daily contact with Hiscox customers and key brokers and will be on the front line of our claims service delivery. You will be required to liaise with key stakeholders, both internally and externally.

A good technical understanding of the dispute resolution process and CPR rules is a prerequisite. Sound commercial and intellectual skills are also required to handle a broad range of claims.

**What you’ll be doing**
- Management of a portfolio of mixed Professional Indemnity claims first notification to conclusion.
- Reviewing and confirming Hiscox policy coverage position.
- Setting the claim strategy and handling the claim internally where possible.
- Selection, instruction and active management of external advisers and experts, including solicitors on appropriate matters.
- Liaising and negotiating with customers, brokers, claimants and their representatives, including attendance at mediations, and court hearings.
- Demonstrating excellent file handling and claims management through pro-active portfolio management; accurate and timely reserving; effective risk and indemnity costs management.
- Promoting and delivering a continuous improvement culture within the UK Casualty Claims team to deliver a superior customer experience.
- Working closely with underwriters on business development, including renewal meetings and new tender propositions.
- Outside of pure claims handling, involvement in the continuous improvement of our Claims operation in line with our current Claims strategy, whilst identifying areas of opportunity and creating initiatives and solutions.

person specification:
**Our must haves**
- A qualified solicitor, legal executive, paralegal or claims professional with commercial/civil litigation experience. Professional indemnity and/or insurance experience is advantageous but not essential.
- A good understanding of the dispute resolution process and CPR rules.
- Robust understanding of litigation and the legal process; knowledge of all methods of dispute resolution.
- Ability to evidence strong organisational, negotiation and communication skills.
- Commercial acumen with the ability to understand the impact of claims decisions on the wider UK business.
- Excellent interpersonal skills and the ability to quickly establish credibility and long lasting relationships within the team, the wider business and with external partners.
- Highly results driven, with the energy and determination to succeed in an environment where the pace and quality of response is critical to success

**Diversity and flexible working at Hiscox**

At Hiscox we care about our people. We hire the best people for the job and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success. We have also learned over the past 15 months that working life doesn’t always have to be in the office, and when it’s safe to do so, we will be introducing hybrid ways of working to encourage a healthy work life balance.

We see it as the best of both worlds: structure and sociability on one hand, and independence and flexibility on the other.

LI-AY1
LI-Hybrid