Motor Vehicle Technical Helpline Operator
6 months ago
**Are you looking to come out of the workshop and still use your knowledge ?**
**Job Purpose**
To provide the day to day telephone service of the Technical Helpline as well as acting as administrator of the RMI Technical Forum.
**The Person**
A team player who can remain calm under pressure. Logical and organised with strong IT skills (particularly internet) and a “can do” attitude.
**Accountabilities and Main responsibilities of the job**
- Answer incoming technical helpline telephone calls providing real-time technical assistance to members
- Record member usage of technical enquiries helpline and enquiries.
- Maintain up to date technical information and update technical library with latest information in electronic format
- Support the administrative functions of the RMI Technical and Bodyshop Forum
- Support the team in the provision of technical information to members through the bulletin, and other printed documents
- Undertake quality checks & provide feedback & coaching where required.
- Provide method procedures for body repair when requested
- Assist in quality checking sign off
**Job related experience, qualifications and skills**
**Essential**
- Up to date understanding of service and repair in the independent garage trade
- Up to date diagnostic skills and familiarity with manufacturer and 3rd party diagnostic tools
- An ability to convey complex technical information and advice by telephone
- Familiarity with vehicle technical information in a variety of formats, a comprehensive understanding of electronic service records
- An understanding of the legislation around independent servicing of vehicles under manufacturer warranty (Block Exemption and “Right to Repair”)
- Proven customer service skills
- Excellent communication skills.
- Ability to manage own workload & work with minimum supervision.
**Desirable**
- Experience of change management.
Ability to provide research documents with focus on care and details including stats / trend analysis report
**Job Types**: Full-time, Permanent
**Salary**: £28,000.00 per year
Schedule:
- Monday to Friday
Work Location: In person
Reference ID: RMISC Field Tech
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