Call Handler

Calls can come at any time, so there is a core shift pattern which covers 24 hours a day, 7 days a week. Our Communications Operators answer emergency and non-emergency calls and direct resources across the County.

As one of the team, you’ll receive extensive training and on-the-job support to prepare you for the challenging variety of calls and roles ahead.

No matter what type of call comes in, your compassion, patience and professionalism must remain and that means thinking on your feet whilst providing reassurance and obtaining the relevant information to enable the correct deployment of appropriate police responses as necessary.

In return we will offer you an attractive salary and a busy operational role where you can play a key part in protecting the public from harm.

The starting salary for this role is £23,835, which will amount to £30,375 with shift allowance included and you will gain yearly pay increments.
- What attracted you to becoming a Communications Operator with Hertfordshire Constabulary?
- What personal qualities/values, skills and knowledge do you possess that would support you within your role as a Communications Operator? (e.g., integrity, IT skills, customer service, problem solving etc.)
- If successful, what duties do you think you will carry out as a Communications Operator?

Applications will be shortlisted on a weekly basis.

Additional Information
Internal applicants within Bedfordshire Police, Cambridgeshire Constabulary or Hertfordshire Constabulary (BCH), should upload either a CV or provide relevant skills, experiences and qualifications on Word/PDF document.
This vacancy is live to those at risk of redundancy and will remain open to redeployees until the conditional offer stage throughout the recruitment process. Redeployees will take priority over other applicants at any point during the recruitment process up until conditional offer. If a redeployee is successful and accepts an offer, they will remain on their home force’s terms and conditions.
It is recommended that you download and store a copy of the role profile as this will no longer be available once the advert has closed.

To enable us to deliver outstanding policing for everyone, we need people from all backgrounds with a range of professional and life experiences so that we are truly representative of our communities.

Why work for Hertfordshire Constabulary?

We have gained a reputation as a pioneering and innovative force, responsible for policing a large diverse, multi-cultural population.

If you are looking for a fresh challenge which offers a genuine opportunity to make a real difference to people’s lives, variety and the chance to broaden your experience, then we are the force for you.

**Benefits include**:

- Access to the local government pension scheme (police staff) or Police pension scheme (Police officers) including career average, employer contributions and death in service.
- Paid leave days depending on force and length of service (police staff - 24 to 33 days, police officers 22 to 30 days).
- Paid sick leave of six months full pay and six months half pay (depending on service).
- Occupational maternity, adoption, and paternity pay (dependent on service).
- Carers and discretionary leave.
- Flexible working arrangements including compressed hours, flexible shifts, job share, annualised hours and agile working (depending on role requirements).
- Gym facilities, weekly yoga classes, exercise classes, squash facilities, exercise space etc. are available (depending on location).
- Each force has its own sports or sports and social club, offering discounts, trips, and events.
- Cycle to Work scheme.
- Access to Blue Light Card providing discounts to Emergency Services on the high street and online.
- Access to Police Mutual providing financial support including savings plans, insurance, breakdown cover, loans and independent financial advice.
- Employee Assistance Programme.
- Various support groups including Black and Minority Ethnic (BME) Support Group, Christian Police Association (CPA), Disability Awareness Network (DAWN), Lesbian, gay, bi-sexual & transgender (LGBT), Menopause Action Group, Police Chaplains.
- Access to a Trade Union (UNISON)/Staff Association (Federation).
- The Backup Buddy Police Support app is designed to help with mental health issues and gives practical advice and support as well as a range of podcasts.
- Opportunities for development and further study including Further You Talent Management, Be You BCH Senior Leadership Programme, and supervisory leadership workshops.

**Equality, Diversity and Inclusion**

We are working hard to increase diversity and inclusion within the Constabulary, where communities are under-represented, including those from Black, Asian and Minority Ethnic (BAME) communities, people of all ages, abilities, faiths, religions and gender, LGBT communities and those from other disadvantaged or marginalised backgrounds, who share our values and wish to make a difference to the communities we serve.

**Flexible Working**

All requests for flexible working patterns will be considered and will be dependent on the role.

Recruitment and Selection Policy

Internal applicants who are at risk of redundancy or in need of redeployment and pass the selection process, will be offered the role over the remaining internal and external applicants.

**Police Barred and Advisory Lists**

Individuals placed on the Police Barred and Advisory lists will not be considered for employment by the police for a minimum of 5 years from the date of listing in the case of gross misconduct, or 3 years from the date of listing in the case of poor performance.

**Vetting and Safeguarding