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Call Centre Operator

5 months ago

Ashford, United Kingdom New Appointments Group Full time

We are delighted to be working in partnership with Ashford Borough Council - a local authority like no other in the county.
- Based in a busy Monitoring Centre department for approximately 12-weeks, the main focus will be to work as part of a team, on a rota basis, in the Council's 24 hour monitoring centre, being responsible for providing cover across the Council's CCTV, Lifeline and Out of Hours services.- To respond and prioritise emergency tele-care calls by operating computerised call handling equipment;
- To operate the out of hour's service in accordance with procedures;
- To operate the CCTV system in accordance with procedures and current legislation;
- To act as Controller of the Town Net Radio and to respond to the police radio when required;
- To provide the highest standard of customer service, maintaining confidentiality at all times;
- To maintain comprehensive records of all activities and communications in response to each request or incident management.

If you have a background from a busy call centre environment where you are familiar working under pressure and providing a high-quality services, have a "can-do" and empathetic attitude with excellent IT and communication skills then call me today. A SIA licence would be favourable.
- Working hours are based on 12 hours shift patterns on a rota basis including weekends and bank holidays, days and nights.