Customer Support Specialist

5 days ago


Portsmouth, United Kingdom ABR TALENT LIMITED Full time

Are you passionate about emerging technology?
- Do you have proven technical skills in a support capacity?
- Do you have a love for solving problems for customers?

Keep reading

We’re looking for a Customer Support Specialist to join an award-winning marketing technology business.

The role of Customer Support Specialist:
Reporting to the Head of Product, you will be responsible for working directly with the companies customers and colleagues. You will help businesses achieve their goals and reach success through a multitude of channels. You will strive to deliver a helpfuland human support experience through creative problem-solving, a consultative approach and a strong knowledge of the company’s product.

Day to day the Customer Support Specialist will:

- Develop a strong understanding of the Product, enabling customers to achieve success without any technical barriers.
- Collaborate cross-functionally with the product and development teams to identify and diagnose software issues to fix and improve the product experience for customers.
- Communicate thoughtful, empathetic, and complete resolutions tailored to each customer, whilst documenting common resolutions to enhance the knowledge within the wider business.
- Serve as a role model and trusted advisor on the team, showcasing ownership of even the most complex and sensitive issues.
- Understand that as a fast-paced business, the needs and requirements may need to be adapted as the business grows.

Our client is looking for someone who:

- Finds creative problem-solving fulfilling & challenging.
- Understands technical support, ideally from 1st to 2nd Line.
- Possesses a strong technical knowledge of HTML, Java Script, and CSS.
- Are self-motivated, always curious, and consistently eager to learn.
- Thrive in a dynamic and collaborative environment and are comfortable with ambiguity.
- Can take ownership of challenging scenarios and bring them to resolution.
- Have a clear, professional, and informative communication style.
- Are keen to take their career to the next level and constantly develop themselves.

This is the perfect opportunity for a technically minded and customer facing professional eager to grow their career within a fast-paced SaaS business. Longer term this opens up the opportunity for more development exposure due to the close interaction withthe internal software development team.

What you get in return:

- A competitive salary of £28,000 + SLA related bonus
- 26 days holiday + bank holidays
- Paid time off to support a charity of your choice
- Yearly training budget to partake in external courses
- Free gym use
- Remote/ flexible working (1-2 days in office per week)



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