Technical Support Specialist

1 month ago


Solihull, United Kingdom SOTI Inc. Full time

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.

Job Title: Technical Support Specialist

Language: English, advantage for German, French, Italian and Spanish speakers

Location: Solihull, UK (Hybrid)

Who We Are

At SOTI, we are committed to delivering best in class mobile and IoT device management solutions. We are looking for out of the box thinkers that appreciate the art of creating great software. To us, being visionary is more important than doing things the way they’ve always been done.

What We’re Looking For

We’re looking for a highly-skilled Technical Support Specialist who is excited to work in a fast-paced, agile environment and will be motivated and passionate about driving tech forward

What’s in it for you?
- The People -_
- _Our people are our most important resource. From our humble origins in our founder’s basement, to our industry leading position today, SOTI has worked hard to foster a company culture that we can all believe in. A culture that emphasizes personal growth, continuous innovation and fun.
- The Growth -_ Our environment fosters new ideas, fresh perspectives, and the ability to take them over the goal line. SOTI is a fast-paced environment with a global reach that encourages you to make your mark and be part of something big
- The Technology_ - You’ll get the chance to work with leading edge technologies and take on complex and interesting projects, as part of highly collaborative and agile teams. You will work alongside SOTI’s partners which include leading tech giants that will keep you on the cusp of emerging technologies.

What You’ll Do
- Investigate issues reported by customers, and communicate with internal product development teams to resolve product issues.
- Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives.
- Endeavor to respond to all customer requests in a timely manner while improving customer experience.
- Provide superior customer service in regards to our MDM solutions.
- Use various devices to reproduce customer environments in order to troubleshoot issues further.
- Some travel, local and international may be required in a supporting role for events.

Experience You’ll Bring
- Solid understanding of the OSI model and computer networking principles (Firewalls, Network Protocols, Subnetting).
- Expert knowledge in Windows 10 and Windows Server 2008/2012/2016.
- Good understanding of SQL and Virtual Machines.
- Knowledge of mobile computing platforms (Android, iOS).
- Excellent software troubleshooting skills; ability to think methodically and logically.

About SOTI

SOTI is the world's most trusted provider of mobile and IoT management solutions, with more than 17,000 enterprise customers and millions of devices managed worldwide. SOTI's innovative portfolio of solutions and services provide the tools organizations need to truly mobilize their operations and optimize their mobility investments. SOTI extends secure mobility management to provide a total, flexible solution for comprehensive management and security of all mobile devices and connected peripherals deployed in an organization.

At SOTI, we celebrate the uniqueness of our global teams and are proud to be an equal opportunity workplace. We are curious problem solvers who are committed to bringing the best mobile and IoT management solutions to market.

We offer careers with #EndlessPossibilities.
- Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee._



  • Solihull, United Kingdom Professional Technical Recruitment Full time

    **Contract Type**: - Full Time**Location**: - Solihull - West Midlands**Industry**: - Manufacturing & Production**Contact Name**: - Alison Lockley- **Contact Phone**: - 01283499820**Date Published**: - 29-Feb-2024An exciting opportunity is available for a Technical Support Advisor to join a well-known company who are manufacturing safety critical...

  • Complaints Specialist

    13 hours ago


    Solihull, United Kingdom Page Personnel Secretarial & Business Support Full time

    As a Complaints Specialist you will be responsible for managing and resolving customer complaints. You will be responsible for meeting an effective conclusion whilst following company policy. **Client Details** My client is a leading retailer specialising in working with the top brands in the car market. **Description** As a Complaints Specialist you...

  • Clinical Specialist

    14 hours ago


    Solihull, United Kingdom Abbott Laboratories Full time

    We are recruiting for a Clinical Specialist to join our UK team, focused onYou will maintain up to date technical CRM knowledge of current and new Abbott therapies and technologies as well as a general understanding of the dynamics of the country healthcare market. You will provide technical support and assistance to the sales force, physicians and allied...


  • Solihull, United Kingdom Touchscreen Talent Limited Full time

    Application Specialist - SAAS - £55000 - West Midlands £55000+bens West Midlands office - Hybrid / Remote working arrangement Working in an innovation team, you will be responsible for providing project support services across multiple business units offering expertise, including but not limited to: Project Delivery, design, implementation,...


  • Solihull, Solihull, United Kingdom Abbott Laboratories Full time

    About AbbottAbbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life.The...

  • Bid Specialist

    4 days ago


    Solihull, United Kingdom Kier Group Full time

    We’re looking for **Bid Managers** and **Senior Bid Managers** to join our Eastern & West Midlands construction business. **Location**: Essex, Cambridgeshire and Birmingham **Contract**: Permanent, full time. Flexible and part-time hours available if desired, just let us know. **Responsibilities** We are looking for all levels of experienced bid...


  • Solihull, United Kingdom Morgan Parkes Recruitment Ltd Full time

    **Job Title: Helpdesk Support, Customer Service** **Salary: Between £21,000 and £23,000** **Hours: Full Time, Monday to Friday 9 to 5** **Location: Tanworth in Arden, Solihull (own transport essential)** **Description**: We are currently recruiting for a competent and enthusiastic Helpdesk Support, Customer Service individual with an excellent telephone...


  • Solihull, United Kingdom GKN Aerospace Full time

    Fantastic challenges. Amazing opportunities. GKN Aerospace is reimagining air travel: going further, faster and greener! Fuelled by great people whose expertise and creativity sets the standards in our industry, we’re inspired by the opportunities to innovate and break boundaries. We’re proud to play a part in protecting the world’s democracies. And...


  • Solihull, United Kingdom Desucla Ltd Full time

    **The Opportunity** Join the Solihull based team in the new role of Client Support Associate. Working closely with our clients to onboard to our fintech payments solutions, your guiding hand will ensure a smooth and detailed onboarding leading to happy and retained clients for years to come. You are first and foremost a people person, who is meticulous,...


  • Solihull, United Kingdom Desucla Ltd Full time

    **The opportunity.** We are a Solihull based FinTech looking for an office based technical release associate. The opportunity is to oversee the releases of our products to our different environments (Development, Test, Pre-Production, Production etc) in a controlled and structured manner. You will work with some of the most supportive colleagues...

  • Support Worker

    2 days ago


    Solihull, United Kingdom Hays Specialist Recruitment Limited Full time

    Support Worker job, Adults, Solihull MBC, £13.11ph, Health and Social Care, Older People, Disabilities **As Solihull MBC's recruitment partner, I am looking for 1 x Support Worker to join the Adult division in this local authority**Location: Park View Building, B91 3LU **Your new role** As a Support Worker for Solihull MBC, you will be providing physical...


  • Solihull, United Kingdom DS Smith Full time

    **About the role** We have a new role in DS Smith Packaging for a Technical Account Manager, giving you the opportunity to further develop our working relationship and technical strategy with Nestle, a key customer of ours. You will be part of a dedicated account team witha remit that covers new and existing product development, product and process...


  • Solihull, United Kingdom Michael Page Human Resources Full time

    They are now recruiting for a HR Information Systems Specialist to support the utilisation of the companies HR & Payroll systems and the continuous improvement of HR processes, information accuracy and compliance. The role will prepare and deliver data for KPIs and management information to the team, other group Directorates, managers and relevant external...


  • Solihull, United Kingdom Michael Page Human Resources Full time

    The organisation is a large public sector organisation. They are now recruiting for a HR Information Systems Specialist to support the utilisation of the companies HR & Payroll systems and the continuous improvement of HR processes, information accuracy and compliance. The role will prepare and deliver data for KPIs and management information to the team,...


  • Solihull, United Kingdom Serco Plc Full time

    Hook or Solihull Hybrid working options Full Time, Permanent £27,000 - £34,000 per annum plus benefits (depending on experience) At Serco, we have six business units in our UK & Europe Division, with around 25,000 employees delivering services across our core capabilities, which includes Health, Defence, Justice and Immigration, Citizen Services,...


  • Solihull, United Kingdom Nationwide Specialist Services Full time

    **Retail Window Cleaner at NSS Group (Cleaning)** **Day work 6am - 2pm, 40 hours (Monday to Friday)** **£10.00 per hour £11.25 Overtime** **(No experience necessary, full training will be provided)** **Your job will include**: - To travel to various building locations within your region to deliver low-level window cleaning services using a reach and...


  • Solihull, United Kingdom Michael Page HR Full time

    They are now recruiting for a HR Information Systems Specialist to support the utilisation of the companies HR & Payroll systems and the continuous improvement of HR processes, information accuracy and compliance. The role will prepare and deliver data for KPIs and management information to the team, other group Directorates, managers and relevant external...


  • Solihull, United Kingdom U-Educate Full time

    SEND Behaviour Specialist - Solihull Are you an experienced Behaviour Specialist looking for a new challenge? I am currently recruiting for a Special Educational Needs School in Solihull that are looking to appoint some new Behaviour Specialists with experience in, Autism, ADHD and SEMH experience to join their team. The positions is to cover day to day...

  • Contract Specialist

    1 month ago


    Solihull, United Kingdom E.ON Full time

    Contract Specialist **Here's what you'll be doing** The E.ON I&C Pillar combines the current nPower nBS & E.ON B2B businesses to create a new £5billion revenue business serving c60,000 customers and around 300,000 meter points with a view to becoming the number one B2B energy supplier in the UK. We have an exciting opportunity for a Contract Specialist...


  • Solihull, United Kingdom Abbott Laboratories Full time

    A fantastic opportunity for an electrophysiology expert to join our EP team as a Clinical Development Specialist. We are looking for candidates in Central London/Cambridge area.Reporting into the Clinical Development Manager, we are looking for a strategic, experienced technical specialist to grow EP market share in competitor accounts. Your role will be to...