Level 3 Customer Service Apprentice

4 months ago

Hartlebury, United Kingdom LMP Group Full time

This is a great opportunity for a proactive team player to join our expanding team, not only assisting with customer service duties, but also helping the business make improvements and optimise productivity and resolutions.

**Working Week**

Monday - Friday 9.00am - 4.00pm

Total hours per week: 30

**Salary**

**£9,984 a year**

**Duties**
- Providing support to our customers on a day-to-day basis and ensuring that effective communications are maintained
- Ensure all necessary paperwork, documentation or reports are submitted in line with agreed timescales and followed through to their logical conclusion
- Book Engineer site visits
- Arrange accommodation when requested for engineers / colleagues and process payments for Congestion / Dart Charges / tolls etc.
- Effectively process the customer satisfaction courtesy calls
- Maintain up-to-date CRM system
- Build relationships with customers and key contacts
- Provide an effective administration support function for sales, customer service and service support colleagues as required
- Liaise with purchasing department to ensure all orders are logged
- Monitor outstanding parts orders and liaise with relevant colleagues and customers, as necessary
- Process initial sales enquiries
- Working with the marketing team to assist with social media, marketing and customer related projects
- Document management - ensuring all documents are filed, maintained and archived as necessary
- Basic admin duties, as required

**Desired skills and personal qualities**
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Presentation skills
- Administrative skills
- Team working
- Initiative
- Can do attitude
- Microsoft office skills

**Training to be completed**
- On completion of this apprenticeship, you will hold a Level 3 Apprenticeship in Customer Service Specialist
- Each apprentice will have their own dedicated tutor who will conduct monthly remote tutorials and reviews, providing continuous support throughout the apprenticeship program. Depending on the apprentice’s needs, the frequency of these sessions may vary

**Qualifications**
- GCSE or equivalent English (Grade A*-C/9-4 or Level 2 equivalent) desirable
- GCSE or equivalent Maths (Grade A*-C/9-4 or Level 2 equivalent) desirable

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