Office Admin

Rainbow Restoration: The leading Commercial, Industrial cleaning - disaster restoration company, delivering fire, flood, and accidental damages services on behalf of the top insurance companies and all major adjusters nationwide.

Location: Office based

Main purpose:
Responsible for all aspects of processing instructions from notification through to invoicing ensuring that all key performance indicators are achieved whilst maximizing business profitability and excellent customer service. Answering phones and dealing with queries from policyholders and customers. To maintain Health and Safety in the workplace at all times and perform all allocated duties at the required quality standard.

**Skills**:

- Ability to work within a fast-paced environment and take in information quickly and recording all communications within the core operating system against each instruction.
- Strong administration skills.
- Numeracy and literacy
- Confident and helpful telephone manner
- Excellent communication skills both verbal and written.
- Excellent customer service skills

Personal qualities:

- To be reliable, polite, enthusiastic, hardworking, and well organized.
- To have the ability to prioritize workload and be able to work with others making a valuable contribution to the team.

Flexibility:

- Able to work out of office hours if required. Be able to work out on site as an assistant technician at busy times during claim surges etc.

Hours:
08:00am to 17:00pm (Monday to Friday) **Minimum of 40 hours per week - Paid on a monthly basis. Overtime would be needed when required.**

Holiday/ Pension:

- 20 days holiday plus bank holidays - Full pension scheme provided.

**Salary**: £7.50-£10.50 per hour

**Benefits**:

- Company pension
- Sick pay

Schedule:

- Monday to Friday
- Overtime
- Weekend availability

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Morecambe: reliably commute or plan to relocate before starting work (required)

Work Location: In person