Operations Services Supervisor- Birmingham Airport

4 months ago

Birmingham, United Kingdom Swissport International AG Full time

Overview:
**Operations Services Supervisor - Airside Services**

**Pay: £13.96 per hour**

**Hours: 37.5 hours, this includes working unsociable hours, nights, weekends and public holidays.**

**Contract: Full-Time, Permanent**

The Operations Supervisor is a critical frontline operational role where you will have responsibility for the safe airside operation and our front-line team members.

You will be responsible for leading, motivating, engaging and inspiring all team members to ensure the delivery in line with Swissport procedures, policies and brand values.

**Responsibilities**:
**JOB RESPONSIBILITIES**

The following responsibilities are associated with this job role:
- Supervise/allocate tasks including reporting absences and overtime.- Plan and deploy resources to ensure customer and operational requirements are met- Ensure compliance with all Swissport corporate safety and security procedures in order to meet/exceed regulatory standards deliver the desired customer service experience- Maintain up-to-date manuals and documentation- Build and maintain relationships with customers and airport authorities- Ensure compliance with Swissports SOPs and policies- Ensure maximum efficiency in the operation/turnround of inbound and outbound flights- Responsible for maintenance of assigned equipment and materials- Contribute/assist with local emergency plans- Make operational decisions with the operational plan.- Ensure that staff are adequately trained, (including monthly manual loadsheets - if required) motivated and communicated with.- Coordinate operational issues between dispatchers, airlines and flight crew members including delay management and diversions.- Monitor and ensure that all Swissport departmental standard operational procedures (SOP's) are followed accordingly.- Ensure the overall supervision and quality of the dispatch release, flight following and operational control processes.- Quality control and monitoring of flight files, messaging systems, SITA, and issue loadsheets and LIRF's- Coordinating with all internal departments, line management, CLC, other service providers and airlines when required.- Create operational reports- Attending and investigate any incidents / accidents- Looking after adhoc handling requests communicating information to other airport agencies and dealing with the business development team.- Ensuring FSC data is entered accurately and flights are closed in a timely manner and ensuring cleaning services match what has been entered in FMS GHS.- Ensuring correct Flight File Management and Supervision of flight files, and ensuring daily checks and audits on W&B, flight file documentation and load-sheet documentation are signed off, accurate and complete by authorised personnel.- Ensuring compliance to the Triple AAA documentation processes, along with sign offs and documented audit process.- Ensuring that any dispatcher assigned to a flight or airline, is suitably authorised/qualified/licenced to carry out W&B/load-sheets/AAA for respective aircraft and airlines.- Will be required to handle commercially/contractually sensitive information related to airlines charges, ad-hoc handling rates and services.- Ensure the safe and secure handling of cash/credit card transactions in line with company procedures.- Be the critical communications link between the station, the airlines and the airport authority, as well as all legal and jurisdictional bodies, such as the CAA, HSA, Airport Police and Dept of Transport.- Control and allocation responsibilities of labour and resource on a day to day basis

**LEADERSHIP QUALITIES**- To provide professional day to day leadership to a team, ensuring the highest standards of health and safety, quality, customer service and security are met and maintained.- Must demonstrate a personal commitment to rigorously enforcing appropriate standards of health, safety and security, in order to ensure performance improves year on year.- To actively manage your team members ensuring that every member receives timely, appropriate feedback, in order to improve day to day performance and behaviour.- To act as a role model to staff, by tackling poor performance/slash misconduct whenever it occurs.- To take a pro-active approach to support the operation to best effect in all cases.- To take personal responsibility to ensure that the team delivers the appropriate service to the same high standards on every occasion, in order to reduce health and safety incidents and always provide a consistent service to customers.- Communicate and collaborate to engage others.- Create transparency to drive results.

**KEY PERFORMANCE INDICATORS**- Agreed customer standards for the provision of operations will be maintained within budget/forecast labour cost targets.- Lateness and absenteeism and staff turnover actively managed within agreed local limits.- Uniform standards and presentation consistently maintained in line with Company policy.- Maintenance of good customer

  • Reception Supervisor

    2 weeks ago

    Birmingham, United Kingdom Hilton Garden Inn Birmingham Airport Full time

    Reception Supervisor - Birmingham Airport Reception Supervisor 26000 per annum Hilton Garden Inn Birmingham Airport, Birmingham Exciting opportunities await you at the Hilton Garden Inn " Birmingham Airport. Come and join our team and develop your career while providing a professional and energetic...

  • Reception Supervisor

    3 days ago

    Birmingham, United Kingdom Hilton Garden Inn Birmingham Airport Full time

    Reception Supervisor - Birmingham Airport, West MidlandsExciting opportunities await you at the Hilton Garden Inn " Birmingham Airport.Come and join our team and develop your career while providing a professional and energetic service to our members and hotel guests. This new build property is located at Birmingham International Airport and brings a vibrant...

  • Reception Supervisor

    2 days ago

    Birmingham, United Kingdom Hilton Garden Inn Birmingham Airport Full time

    Reception Supervisor - Birmingham Airport, West MidlandsExciting opportunities await you at the Hilton Garden Inn " Birmingham Airport.Come and join our team and develop your career while providing a professional and energetic service to our members and hotel guests. This new build property is located at Birmingham International Airport and brings a vibrant...

  • Airport Controller

    3 months ago

    Birmingham, United Kingdom Birmingham Airport Ltd Full time

    Birmingham Airport can serve over 140 destinations via 52 airlines and is the UK's third largest Airport outside the south-east and the UK's seventh largest overall. We have handled more than 12.5 million passengers a year and will continue to invest in significant new projects to prepare for future passenger and airline growth in the most challenging of...

  • Airport Compliance Officer

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Birmingham Airport Full time

    Main Purpose of the Job:Birmingham Airport is committed to delivering safety excellence through the development of its people, procedures, and technology.The primary focus of this role is to support Airfield teams in a compliance capacity, ensuring adherence to relevant aerodrome operational regulations and industry standards.Key Responsibilities:Support the...

  • Airport Compliance Officer

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Birmingham Airport Full time

    Main Purpose of the Job:Birmingham Airport is committed to delivering safety excellence through the development of its people, procedures, and technology.The primary focus of this role is to support Airfield teams in a compliance capacity, ensuring adherence to relevant aerodrome operational regulations and industry standards.Key Responsibilities:Support the...

  • Airport Safety Officer

    1 month ago

    Birmingham, Birmingham, United Kingdom Birmingham Airport Full time

    Aviation Security Specialist Birmingham Airport is a prominent aviation hub in the UK, dedicated to providing a secure and customer-friendly environment for travelers. Our commitment to safety and operational excellence drives us to enhance our services while ensuring the utmost security for all passengers and staff. As an Aviation Security...

  • Airport Safety Officer

    1 month ago

    Birmingham, Birmingham, United Kingdom Birmingham Airport Full time

    Aviation Security Specialist Birmingham Airport is a prominent aviation hub in the UK, dedicated to providing a secure and customer-focused travel experience. Our commitment lies in expanding our services while ensuring a safe environment for all passengers and staff. As an Aviation Security Specialist, you will be integral to maintaining the safety...

  • Night Porter/Receptionist

    3 weeks ago

    Birmingham, United Kingdom Hilton Garden Inn Birmingham Airport Full time

    Night Porter/Receptionist - Birmingham Airport Night Porter/Receptionist 24960.00 per annum Hilton Garden Inn Birmingham Airport, Birmingham Exciting opportunities await you at the Hilton Garden Inn " Birmingham Airport. Come and join our team and develop your career while providing a professional and...

  • Sales Executive

    2 months ago

    Birmingham, United Kingdom Hilton Garden Inn Birmingham Airport Full time

    Sales Executive (16 Hours) - Birmingham Airport Sales Executive (16 Hours) 9859.20 per annum Hilton Garden Inn Birmingham Airport, Birmingham Exciting opportunities await you at the Hilton Garden Inn Birmingham Airport. Come and join our team and develop your career while providing a professional and...

  • Airport Safety Officer

    1 month ago

    Birmingham, Birmingham, United Kingdom Birmingham Airport Full time

    Aviation Security Specialist Birmingham Airport is a prominent hub in the UK, dedicated to providing a secure and customer-focused travel experience. Our commitment to safety and operational excellence is paramount as we expand our services to various destinations. As an Aviation Security Specialist, you will be integral to safeguarding the well-being...

  • Travel Operations Coordinator

    3 weeks ago

    Birmingham, Birmingham, United Kingdom Birmingham Airport Full time

    About Birmingham Airport and the RoleBirmingham Airport is a leading UK airport, serving a wide range of destinations and striving to provide an exceptional travel experience for all passengers. We are currently seeking a Travel Operations Coordinator to join our team and play a crucial role in ensuring the smooth operation of our Assisted Travel...

  • Airport Estates Engineer

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Birmingham Airport Full time

    Main Purpose & Scope of Role:The successful candidate will be responsible for ensuring the provision of a safe, cost-effective, and efficient Civil and Estates Infrastructure across the airport site. This will involve working closely with various stakeholders, including airport management, contractors, and regulatory bodies.Main Duties and...

  • Airport Estates Engineer

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Birmingham Airport Full time

    Main Purpose & Scope of Role:The successful candidate will be responsible for ensuring the provision of a safe, cost-effective, and efficient Civil and Estates Infrastructure across the airport site. This will involve working closely with various stakeholders, including airport management, contractors, and regulatory bodies.Main Duties and...

  • Reception Supervisor

    4 months ago

    Birmingham, United Kingdom Hilton Garden Inn Birmingham Airport Full time

    **Reception Supervisor**: **£26000 **per annum****: **Hilton Garden Inn Birmingham Airport, Birmingham**: Exciting opportunities await you at the Hilton Garden Inn " Birmingham Airport. Come and join our team and develop your career while providing a professional and energetic service to our members and hotel guests. This new build property is located at...

  • Financial Accountant

    7 days ago

    Birmingham, Birmingham, United Kingdom Birmingham Airport Full time

    {"title": "Purchase Ledger Role", "content": "Purchase Ledger RoleBirmingham Airport is a leading airport in the UK, serving over 120 destinations and handling over 13 million customers annually. As a key member of the Financial Accounting team, you will play a crucial role in ensuring the efficient and accurate processing of supplier invoices and...

  • Financial Accountant

    7 days ago

    Birmingham, Birmingham, United Kingdom Birmingham Airport Full time

    {"title": "Purchase Ledger Role", "content": "Purchase Ledger RoleBirmingham Airport is a leading airport in the UK, serving over 120 destinations and handling over 13 million customers annually. As a key member of the Financial Accounting team, you will play a crucial role in ensuring the efficient and accurate processing of supplier invoices and...

  • Lead Civil Operative

    4 months ago

    Birmingham / Airport, United Kingdom Birmingham Airport Ltd Full time

    **Lead Civil Operative** Birmingham Airport is the UK’s seventh largest with 30 airlines serving over 120 destinations direct and onwards to over 400. Prior to the Covid-19 pandemic 13m customers a year flew in and out of BHX. Going forward we project growth to more than 18m customers a year by 2033 - by which time we will be connected to central London...

  • Accounts Receivable Clerk

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Birmingham Airport Full time

    About the RoleBirmingham Airport is a leading airport in the UK, serving over 120 destinations and handling over 13 million customers annually. As a key member of our Financial Accounting team, you will play a crucial role in ensuring the efficient and accurate processing of supplier invoices and payments.Key ResponsibilitiesLiaise with the Purchase Ledger...

  • Accounts Receivable Clerk

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Birmingham Airport Full time

    About the RoleBirmingham Airport is a leading airport in the UK, serving over 120 destinations and handling over 13 million customers annually. As a key member of our Financial Accounting team, you will play a crucial role in ensuring the efficient and accurate processing of supplier invoices and payments.Key ResponsibilitiesLiaise with the Purchase Ledger...