IT Graduate

**IT Graduate opportunity - Support Technician Role**

VIP Computer Centre Ltd is an independent and entrepreneurial business which has been at the core of the IT Distribution Channel for over 30 years. We are the largest independent distributor of PC components, gaming peripherals, PC gaming hardware and IT products. We have built a respected reputation of placing our vendors and customers at the forefront of our business. In addition, at the heart of our company are our people where longevity within the company is apparent with a number of our colleagues developing through our apprenticeship and graduate programmes or as role opportunities arise. Our culture is not only inclusive and innovative, but we pride ourselves on a collaborative ethos supported by great values that form the foundations for growth.

A £200 million turnover business, with a product range of 2,000 skus, we have a portfolio that includes some of the best-known tech brands. We are exclusive distributor for Stormforce and Zoostorm, an authorised Microsoft distributor, as well as being a master distributor for Asus, AMD, Corsair, Razer, AOC, BenQ, MSI, Phillips and GigaByte. Situated in Warrington at our 76,000 square foot warehousing facility, our operations reach a wide customer base situated around the world and range from large retailers and system integrators, to individual end-user consumers.

Embracing and adapting to change is centric to the success in our marketplace and this has never been more relevant during the past 5 years. We have witnessed growth, testament to the flexibility we promote, both within our infrastructure as well as our dedicated teams. Focused on our plans over the next 3-5 years, alongside a strong commitment to invest and support our strategy, it is an exciting time for any individual to join our business.

Beyond the hands-on investigation and resolution of both trivial and complex hardware and software issues, this is broad role that will suit an individual passionate about infrastructural support and looking at a professional and personal development path that allows involvement in 2nd line support but also working closely with the Infrastructure Support Specialist (3rd Level) to influence the future strategy of both on-premise and cloud infrastructure to truly support the future success of the business.
**Role will include**:

- Support ticketing systems/help desk working in complex high-volume technical support environment.
- Building and deploying Windows 10 desktop hardware and software PC support.
- Providing network support for Microsoft technologies including Windows Server 2008/2012/2016/2019, DNS, Active Directory.
- Managing and maintaining VMware-based solutions, managing backups (Veeam).
- Patching software (WSUS) and AV management.
- Troubleshooting and network diagnostic skills.
- Networking and infrastructure security, including firewalls (Sophos), PCI-DSS, DDoS, Corporate networks, LAN switching, Wi-Fi.

**What we are looking for from you**:

- A grounded individual with an ability to prioritise, and a good understanding of urgency and importance when it comes solving business issues.
- A self-starter with an eagerness to learn and develop new skills.
- Skill full in providing good clear and concise communication.
- Excellent customer-facing skills, and ability to fit well into a multifunctional team.
- Flexible and willing to work outside core business hours as required.

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- On-site parking
- Sick pay

Schedule:

- Day shift
- Monday to Friday

**Education**:

- Bachelor's (required)

Work Location: In person