Field Care Supervisor

Thanet | On premise | £30,000 - £35,000

Permanent | Full-time | CMT23

Caremark seeks a Field Care Supervisor to work in the Thanet area. You will be responsible for the day-to-day management of the business. You will be responsible for the direct line management of several care assistants. You will also be responsible for the relationship management of several customers.

The ability to network effectively and develop a portfolio of business and professional relationships is essential.
- First Class interpersonal skills are essential.
- Outstanding communication is second nature to you.
- You will be placed on a 3-4-year development programme that will culminate in your achieving an undergraduate-level qualification in an appropriate area of specialisation or an area of management.

**Responsibilities will include, but will not be limited to the following**:

- To carry out individual Needs Assessments for new and potential clients.
- To conduct risk assessments as part of the Individual Needs Assessment and update these as required as part of the individual’s risk management.
- To carry out introductory visits every time a Care & Support Worker visits a client for the first time.
- To ensure all client visits are always covered.
- To be on-call in case of emergency.
- To liaise closely with Care Coordinators regarding recruitment, permanent allocation of Care & Support Workers and the writing of Care & Support Agreements.
- To identify suitable Care & Support Workers when an existing Care & Support Worker notifies that they are unable to attend a call.
- To facilitate the practical induction of all new Care & Support Workers.
- To provide and facilitate in-field training as and when appropriate.
- To identify any additional training needs of Care & Support Workers and report accordingly.
- To Conduct client reviews and respond to Individual Review Forms completed by Care & Support Workers as soon as possible.
- To Urgently report any changes in a Care & Support Worker’s or client’s schedule to the Care Coordinator.
- To monitor, supervise and mentor all Care & Support Workers in the field.
- To provide support to all Care & Support Workers in the field.
- To monitor all clients for service and Care & Support Worker satisfaction.
- To ensure accuracy and completeness of all documentation held in clients’ homes.
- To encourage and identify opportunities for Care & Support Workers to continue professional development.
- To ensure that all written reports and administration are up to date.
- To maintain close liaison with both Care Manager and Care Coordinator.