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Customer Service Advisor

4 months ago

Annesley, United Kingdom Connells Group Full time

**Job Description** Role - Customer Service Advisor (known locally as Property Manager)**

**Salary - £20,000 per annum**
**Location - Annesley, Nottingham**
**Days & Hours - Mon - Fri, 8:45am - 5:30pm (1 hour lunch) + 1 Sat in every 4, 9am - 1pm**
**Employment Type - Full-time, permanent**

**The Connells Group** has recently acquired **Countrywide **securing our place as the UK’s largest property services group.

We are looking for an **ENERGETIC** and **ENTHUSIASTIC** customer service specialist, who either has a background within property, or looking to embark within the industry.

Our Property Managers play a pivotal role in ensuring that our landlord and tenant customers receive the high-quality experience they deserve, throughout their time with us. So, we're on the lookout for people with great **communication** and **relationship **skills and a **passion **for delivering a quality customer service

**The role of a Property Manager**:
As a Property Manager you will be fully managing your own portfolio of properties across any of our 60 brands, building relationships with your internal colleagues and a portfolio of customers and acting as a key contact for our tenants and landlords who require support throughout the duration of their tenancy.

Providing a first-class service to our customers is at the heart of your role, and working in a fun and positive environment, your day-to-day duties may include:

- Coordinating urgent and routine repairs and maintenance
- Liaising with trades people/contractors and keeping customers up to date
- Organising safety inspections and managing remedial works
- Liaising with landlords following regular property visits
- Assisting customers with general tenancy queries
- Carrying out weekly partnership calls with colleagues and welcome calls with new customers
- Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners
- Providing a first-class service to maximise customer retention
- Ensuring personal and team deadlines are met, service levels maintained and KPI’s achieved

Job Reference: CC00090