Breakdown Controller

_RS Recovery Ltd is an award-winning, nationwide provider of roadside assistance and vehicle recovery services. For over 40 years, we have been a trusted partner for both commercial and private customers, delivering around-the-clock support, 365 days a year._
- Named Commercial Motor Breakdown and Recovery Operator of the Year 2019 & 2020, RS Recovery are committed to delivering exceptional service to the transport industry. From a family-run business to one of the UK’s largest nationwide providers for roadside assistance and vehicle recovery, our commitment to our customers and dedication to excellence is reflected in the long-standing relationships we’ve built with major companies across the industry._
- In further recognition of this, we’re proud to have won the RAC Commercial Contractor of the Year award two years in a row, as well as their Outstanding Contribution award and National Contractor of the Year four times over._

**About the role**

Due to continued growth, RS Recovery are recruiting a full-time breakdown controller to join our busy control team. Based in our Tipton head office, you will report directly to the Control Room Manager and will suport the team leader. The role will cover an afternoon/evening shift pattern from 14:00-23:00 Monday to Friday including a weekend rota.

Your role will include, but won’t be limited to, the following:

- Take incoming calls from a variety of sources and manage those in a professional manner
- Accurately record information as the first point of contact and prompt customers to ensure that essential information is obtained for efficient and safe roadside assistance and recovery
- Assist with allocating and dispatching of appropriate resources to jobs
- Liaise with customers throughout the job journey regarding progress as required by RS Recovery's contracts with them e.g. ETA, delays to journey times, completion details
- Maintain a good knowledge and understanding of customers' contracts and requirements to ensure best practise
- Documenting the ’request for assistance’ journey and maintain appropriate records in accordance with company procedures and customer protocols

**What you need to succeed**

This is a varied role in a fast-paced team therefore the following skills and attributes are required:

- Strong written and verbal communication skills
- Good geographical knowledge
- Demonstrate professionalism whilst being able to act fast under pressure
- Be able to multi-task across various systems and mapping
- Experience in a similar role preferred but not essential
- Attention to detail

**What you’ll receive in return**

In addition, you will receive:

- 28 days holiday (including Bank Holidays)
- On going training and development opportunities
- Private medical cover following three years employment
- Pension contributions
- Discretionary performance related bonuses and incentives

**Job Types**: Full-time, Permanent

**Salary**: £10.50-£13.50 per hour

**Benefits**:

- Company pension
- Private medical insurance
- Referral programme

Schedule:

- Monday to Friday
- Overtime
- Weekend availability

Work Location: In person

Reference ID: BCLS2