Aggregator Executive

**Who we are**

We are not your average insurance company; in fact, we strive to be different. You will not find strict dress codes, jargon-filled documents, or unrealistic targets here. What you will find is a welcoming culture, a clear vision and teams of passionate people doing their best for our customers.

LV= GI is a large, multi-award-winning general insurance company, with nearly 7 million customers and aspirations for future growth. Having recently become part of the Allianz family, we’re proud to be one of the largest personal insurers in the UK.

**Role Description**

LV= GI has a fantastic opportunity to join its Aggregator Team as an Aggregator Executive in Bournemouth

You will support a team of two Aggregator Managers in the efficient running of the aggregator channel for General Insurance.

As an Aggregator Executive you will support the day-to-day management of the aggregator relationships to allow successful delivery of the aggregator strategy and roadmap. You will primarily focus on performance reporting, sales reporting, aggregator complaint investigation, ensuring marketing content is accurate and regularly reviewed, and the tracking of competitor activity across the aggregators. You will need to be organised and able to prioritise a varied workstack. You will also have strong interpersonal and analytical skills and the capacity to build strong internal and external relationships.

**Your focus**:

- Supporting the Aggregator Relationship Managers in managing the day-to-day operational relationships with all aggregators, including sales reconciliation, payment of commission and producing performance analysis data for meetings as required.
- Building and maintaining strong relationships with internal and external stakeholders to manage aggregator initiatives and queries.
- Generating and monitoring of internal performance MI, tracking trends and recommending areas for improvement.
- Reviewing our content held on the aggregator sites and ensuring LV= governance standards are adhered to.
- Contributing to the ongoing management and administration of change activity for the channel.
- Working with IT support teams to ensure swift identification and resolution of any channel issues.
- Tracking of all aggregator related complaints from reporting through to closure.
- Supporting the management of risk events.
- Supporting aggregator audits including call and data analysis.
- Where necessary contributing to projects which impact the aggregator channel.

**About you**

To be successful for the role you will have strong understanding of General Insurance end to end processes and products. A good understanding of the relevant compliance regulations and legal requirements is desirable.

You will have excellent written and verbal communication skills with the ability to explain complex or technical information in a simple way. When required you will have the ability to influence and negotiate to reach a successful resolution for the business.

You will have good organisational skills, attention to detail with the ability to work as part of a team when required, you will also be able to manage your own workload and prioritise accordingly in a fast paced team environment.

You will have a good problem-solving mindset and think objectively with balanced decision-making.

You will have proven analytical and numerical skills with experience in using Excel to evaluate and communicate performance MI. This will include weekly updates to performance dashboards and preparing analysis for trading forums.

**Diversity & Inclusion**

At LV= GI, we value diversity and inclusion and back this up with our accreditations. LV=GI is EDGE certified for gender inclusion, members of the Women in Finance Charter, members of the Stonewall Diversity Champion programme, signatories of Business in the Community’s Race at Work Charter, and an Armed Forces Covenant gold standard employer.

We have a range of employee networks focusing on gender inclusion, cultural diversity, LGBTQIA+, disability and long term health conditions (including neurodiversity), intergenerational and life stages, parents and carers, mental wellbeing, menopause support and armed forces and veterans, all supporting you to bring your best and authentic self to work.

**What we can offer you**

This role is an Associate Cluster in the LV= Structure. Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from
- so you can pick a package that’s perfect for you. We also offer flexible working options, global career opportunities across the wider LV=GI Group, and fantastic career development and training. That’s on top of enjoying all the benefits you’d expect from the world’s number one insurance brand, including:

- 26 days' holiday
- A competitive pension for which LV= will pay twice the amount you pay, up to 14%
- An annual bonus scheme based on company and personal performance
- A flexible benefits