IT Assistant

We are looking for an ambitious IT Assistant, with a strong background in IT support, to join our team at this successful plumbing and heating distributing business, based in Stafford.

This is an exciting position offering a variety and challenge, working in a busy environment, dealing with supporting the company in all aspects of IT technology.

Full training will be provided to allow you to quickly utilise your existing proven IT skills. This is a great opportunity to be part of a growing organisation, financially strong and ambitious. This role will enable you to achieve in a business where individual contribution is valued and a rewarding career is a reality.

The role will include the following duties:

- Performing and updating hardware and software maintenance duties.
- Make improvements and require changes to a range of systems and processes to support the business.
- Evaluate existing customer system hardware, and perform system upgrades.
- Supporting the delivery of new technological systems and processes, including facilitating training when appropriate.
- Install, integrate, customise, configure and test new systems and hardware.
- Perform routine day to day hardware and software maintenance as assigned and assist in proper upkeep and utilisation of systems.
- Troubleshooting and correcting hardware/software computer and network problems.
- Investigate, analyse, and resolve problems on computer systems.
- Take ownership of user problems and be proactive when dealing with user issues.
- Support users in the use of computer equipment by providing necessary training and advice.
- Maintain a log of any software or hardware problems detected and document resolution.
- Provide a wide range of technical assistance to all members of staff.
- Experience of Microsoft Active Directory, Microsoft Servers, Windows 10/11 and Office 365.
- Experience of supporting VMWare environments.
- Experience of working in a technical support role and able to demonstrate ability to diagnose and rectify a wide range of computer hardware and software problems.
- Experience in troubleshooting simple network issues.
- B-Tec / NVQ in IT or equivalent
- Knowledge of working in accordance with requirements of ISO 27001.
- Degree in Computer Science or equivalent.
- Cisco CCNA experience and advantage

**Job Types**: Full-time, Permanent

**Salary**: £27,000.00-£29,000.00 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Flexitime
- Free parking
- Life insurance
- On-site parking
- Private dental insurance
- Store discount
- Work from home

Schedule:

- Flexitime
- Holidays
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme

Application question(s):

- IT qualification is preferable

**Experience**:

- IT support: 2 years (required)

Work Location: In person