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Licensing & Enforcement Team Leader (Facilities and

7 months ago

Merton, United Kingdom Vox Consultants Full time

**Role Purpose**
- The Licensing & Enforcement Team’s focus is on delivering high quality, robust and transparent decision making within tight time frames to ensure that Merton’s Private Sector Housing (PSH) service is recognised as delivering an excellent landlord licensing experience for all our customers.
- The Team Leader will lead a team of specialist private sector housing enforcement and licensing professionals, ensuring that the functions of the team are undertaken in an effective and efficient manner, identifying priorities, allocating workload, monitoring performance, reviewing and signing off notices and licences, as well as monitoring and reporting on collection/achievement of income on a regular basis.

**Main Duties**
- To lead the Licensing and Enforcement Team, undertaking all line management responsibilities and being overall responsible for the service delivery of the team, including achievement of performance indicators.
- Responsible to the Team Manager (PSH) for taking the lead on and personal responsibility for the full range of property licensing case work including negotiation of licensing agreements for single dwellings and Houses in Multiple Occupation (HMO) within designated wards and proactively identifying potential licensable properties.
- Proactively support the Team Manager (PSH) in ensuring key performance indicators, targets and customer service standards are fully up-to-date using service wide electronic recording and monitoring systems and that proactive action is taken to ensure that those performance indicators, targets and standards are met.
- Deputise for the Team Manager (PSH) as required.
- To provide the Team Manager (PSH) and the Head of Service with reports, information, advice or guidance as required.
- Ensure that all delegated reports, and correspondence are well written, accurate setting out coherent and robust recommendations based on relevant housing policies and other material considerations.

**Additional Information**
- To assist as required with the management of budgets, including ensuring that all necessary processes and procedures are carried out in a timely and effective manner.
- To provide supervision as required to assigned staff and take responsibility for the allocation and checking of work by staff.

**Knowledge & Experience**
- Clear knowledge and understanding of licensing and enforcement in private sector housing or similar regulatory compliance processes and the role of local government.
- Knowledge and understanding of effective customer relations and customer care practices
- Experience of carrying out enforcement related investigations and preparing cases for legal action

**Education & Qualifications**
- Hold a UK Degree or Diploma in Environmental Health, or equivalent in a relevant discipline or extensive relevant practical experience
- Membership of a relevant professional body such as Chartered Institute of Environmental Health or Chartered Institute of Housing (Certified Practitioner status) or equivalent; or eligibility to achieve such membership and a commitment to attain it within 6 months of appointment.
- Evidence of continued professional development

**Salary**: £50.00 per hour

Schedule:

- Flexitime
- Monday to Friday

**Experience**:

- HHRS: 3 years (required)

Ability to Commute:

- Merton, Greater London (required)

Ability to Relocate:

- Merton, Greater London: Relocate before starting work (required)

Work Location: In person