Night Support Worker

7 months ago

Leeds, United Kingdom Turning Lives Around Full time

**JOB DESCRIPTION**

**NIGHT SUPPORT WORKER**

**HOURS: 38½ per week enhanced payment for weekend working**

**LOCATION: Various sites across Leeds**

**RESPONSIBLE TO**:Senior Housing Support Worker - Nights**

**PURPOSE OF THE POST**

TLA provides temporary accommodation for people experiencing a period of homelessness. Some of these clients may have multiple and complex needs and may also display high risk behaviours. Beacon will provide accommodation and support and enable individuals to have choice and control through a personalised, responsive and flexible service promoting independence whilst improving and sustaining individuals’ long-term wellbeing and independent living.

The main roles and responsibilities for this post will be to ensure the safety and security for clients and premises during the night. This will include support to clients who require frequent checks due to physical or mental ill-health or risk associated with substance misuse. The focus of the role will be to address and manage risks to individuals and provide practical support. The role will also include controlling access to buildings, monitoring CCTV systems, dealing with emergencies, conducting Health & Safety checks and reporting or handing over concerns.

**DUTIES & RESPONSIBILITIES**

Tenancy Management
- Supporting clients to be ‘tenancy ready’, including practical help with cooking, budgeting and being a good neighbour
- To actively ensure the security of the buildings through visual inspection, regular health & safety checks, and the monitoring of the CCTV system.
- Controlling access to the premises (concierge type services)
- Undertaking inspections of rooms and arranging for any repairs or improvements to be carried out, including the replacement of furniture.
- To ensure that minor maintenance is undertaken with appropriate training, e.g., replacing light bulbs
- Carrying out of cleaning duties and preparation of rooms for new arrivals, including ‘bagging’ clients' belongings.
- To support and encourage clients to undertake housekeeping and cleaning duties as necessary in order to maintain a clean and safe physical environment.
- Liaising with all relevant agencies, both statutory and voluntary, on the client’s behalf.
- Ensuring that clients are aware of their rights and responsibilities under their occupancy agreement.
- To challenge disruptive or unacceptable behaviour in an empathetic and assertive way, balancing the needs of the individual with responsibilities

for the safety of the service
- Using a restorative approach in tackling ASB. Where this does not work to issue warnings and sanctions in line with occupancy agreements and TLA policies and procedures.
- Providing clients with advice and supporting a move to alternative accommodation as required.
- Assisting people to claim Housing Benefit and other welfare benefits.
- Assisting clients to reduce rent arrears.
- Helping to keep people safe by monitoring visitors, including contractors and professionals, and by carrying out health and safety and risk assessments of property.
- To deal with general telephone enquiries and to provide basic first contact advice & assistance to clients and if necessary to contact the on-call support service as appropriate.
- To carry out routine inspections/patrols of the premises and organise any minor repairs and report serious health and safety concerns
- Update and contribute to risk reviews ensuring true reflection of risk, including undertaking risk assessments for clients on Severe Weather Provision.
- To ensure that all Health & Safety policies, practice, and procedures are implemented in individual work practice by night staff

Service Delivery
- To actively engage with clients, providing support as required
- To embed the principles of a trauma informed approach into all interactions with clients. To have understanding, tolerance and patience when working with clients who face multiple disadvantages.
- To work within, adhere to and promote TLA’s young people and adults Safeguarding policies to ensure that clients are safe from harm
- To ensure the clients are protected from harm and that any concerns are reported in line with TLA’s procedures.
- To take out of hours referrals and complete risk assessments when necessary
- To be alert to the health and well-being of all clients reporting any serious/emergency concerns to the Senior Support Worker / scheme manager or on call manager/appropriate agencies.
- To be able to respond to emergency situations, providing crisis intervention and completing incident reports on the Gateway
- To perform initial interview of referrals and ensure all immediate needs and risk assessments are completed
- To ensure that all essential paperwork is completed for new clients moving into projects e.g., housing benefit, booking-In forms
- To ensure that client case records are updated after every contact
- To carry out administrative and monitoring tasks as required.
- Car

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