Claims Handler

4 days ago

Coventry, United Kingdom Reed Insurance Full time

**Commercial and Personal Lines Claims Handler**

**Salary: £20,000 - £28,000 per annum**

**Location: Coventry, West Midlands**

**Position: Permanent, Full-time**

**Do you want to become a part of a forwarding thinking underwriting agency? How about becoming a part of an experienced and every growing team, with extensive resource and knowledge?**

Look no further, our client has a fantastic opportunity to join their claims team of experienced insurance professionals.

**Duties and Responsibilities**:

- To carry out all claim’s procedures in accordance with the detailed procedures contained in the Office Manual.
- To ensure the confidentiality of all the businesses and client’s documentation and information.
- Deal with all client enquiries to the Business’s client care standard, in a prompt and courteous manner.
- Demonstrate an understanding of all the business’s products and services.
- Process new claims and correspondence in a timely manner.
- Inputting and Updating the Claims Management System.
- Negotiating, settling, or repudiating claims when required.
- Liaising with insurers and policy holders to obtain information to manage claims.
- Achieve targets, objectives and standards as set by the business.
- Maintain and improve profitability for the business.
- Attend training and departmental meetings as required.
- Review working practices and look to improve existing procedures and systems.
- Build and maintain positive working relationships with own team, other departments, branches, and external companies.
- Assist with coaching and training of colleagues as required.
- Always demonstrate and maintain professional conduct, portraying the Business in the way requested by the directors.
- Carry our all duties to a consistently high standard for the benefit of the business and its employees.
- Always demonstrate motivational qualities.
- Assist all departments with internal queries.
- Ideally to have 1 to 2 years of personal or commercial lines experience.
- Knowledge and understanding of the personal and commercial lines insurance market.
- Ability to negotiate & settle claims using a variety of methods in line with TCF and Client requirements.
- Ideally have excellent communication skills which includes verbal, written, listening and negotiation, having the ability to communicate at all levels.

**Benefits**:

- Death in Service.
- Online GP service.
- Discount Scheme.
- Gym Membership Discounts.
- 30 days holiday in total.
- Wellbeing and Support Program.
- Regular Staff Events.
- Team Building Activities.
- Free Breakfast last Friday of the month.
- Pension Scheme.

Full time position in a brand new and beautiful office space.

Hours will be 9:00am - 5:30pm with 1 alternative Saturday per month which will be 9:00am until 2:00pm.

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