Hospitality Lead

2 months ago

Market Deeping, United Kingdom Country Court Full time

**Hospitality Lead**:

- Required at Rose Lodge Care Home located in Market Deeping near Peterborough, Part of the Country Court Family**

**Hours: 40 Hours per week, working weekends on rota (Shift Time 0800 to 1630)**

Named after our co-founder Roshan, Rose Lodge Care Home in Market Deeping epitomises the Country Court philosophy of ‘Our family, caring for yours’. Our home has recently been refurbished inside and out, offering luxury facilities in a calming, homely environment. This, coupled with our compassionate care team led by Nogi the Manager, means that residents enjoy a safe and comfortable life, with a varied activity and enrichment programme to ensure everyone gets the most out of every day at Rose Lodge

**JOINING THE COUNTRY COURT CARE FAMILY**

We’re proud to be a family run business that’s grown over the years to a family of 2,300+ employees and over 35 care homes. We’re passionate about providing 5* care to our residents. From bistros to pubs and cinema rooms to spas - we’ve created extraordinary care homes so we’re looking for extraordinary people to join our team

**ABOUT THE HOSPITALITY LEAD ROLE**

You will be responsible for maintaining the 5* hospitality within the home. You will be assisting in creating a caring, homely environment for our residents and supervising a team of Housekeepers & Front of House staff to ensure they are delivering a 5* customer experience & maintaining the highest standards of cleanliness.

Within your role as Hospitality Lead, you can really make a difference to our residents’ lives. Here are some of the responsibilities:

- Recruit, manage and supervise your team of hardworking colleagues consisting of our front of house and housekeepers to achieve and maintain 5-star standards.
- Help new colleagues through the induction process and complete all areas to the highest standard
- Undertake staff supervisions and appraisals
- Maintain 5-star standard of cleanliness in all areas of Home
- Responsible for the front of house team to deliver excellent dining experience for our residents
- Build and maintain working relationships with Managers and colleagues, care and non-care
- Responsible for ordering monthly stock for the home, ensuring the home is adequately stocked with the correct chemicals, PPE and within budget.

**ABOUT YOU**

You will be able to demonstrate the following experience and skills whilst sharing our family caring values:

- Have experience in a previous hospitality role
- At least 1 years’ experience as a Hospitality Lead or a similar management role in hospitality
- Accuracy & attention to detail
- The ability to communicate effectively both verbally and in writing.
- A creative & innovative approach to work
- Knowledge or understanding of COSHH and safe working practices
- Have a can-do attitude with drive & self-motivation
- Knowledge or understanding of the care sector would be an advantage

**IN RETURN**

You’ll be joining a family business and will benefit from our generous range of benefits which include:

- 28 days holiday (FTE) (including bank holidays)
- Annual pay reviews, pension contributions & enhanced bank holiday rates
- Supportive and bespoke Induction Training Programmes, ongoing training and development and nationally recognised qualifications*
- Refer a friend or resident bonus scheme*
- Pension Contributions & a range of excellent discounts for shops, restaurants, days out & more.
- Annual Staff Awards Programme across all our Homes celebrating our great staff
- Subject to Terms and Conditions

**PLEASE NOTE**:
**All applicants must already hold the legal right to work in the UK and if successful will need to provide evidence.**

**Covid Safety**
We operate COVID secure homes and have strict procedures in place to ensure the safety of all residents and staff. This includes regular COVID & temperature testing and wearing appropriate PPE, and if requested by management a face mask whilst on shift, unless medically exempt.

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