Apprentice Anti-social Behaviour Officer

4 months ago

Lewisham, United Kingdom The Hyde Group Full time

**Lewisham**

**£22,500**

Hyde is looking to recruit an ASB Apprentice.

Are you passionate about creating safe and harmonious communities? Are you interested in pursuing a career in housing and tackling anti-social behaviour (ASB)? Hyde are currently seeking a motivated and enthusiastic individual to join our team as an Apprentice ASB Officer.

Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community.

**Responsibilities**
- Assist the ASB team in managing and responding to reported incidents of anti-social behaviour within our housing properties.
- Learn to conduct initial investigations, gather evidence, and document incidents in a timely and accurate manner.
- Support the ASB Officer in liaising with affected residents, witnesses, and external agencies to gather information and address concerns.
- Assist with maintaining accurate records and databases related to ASB cases, ensuring confidentiality and compliance with data protection regulations.
- Shadow experienced ASB officers during visits to affected properties and attend meetings with residents, community groups, and partner agencies.
- Undertake training and development activities as part of the apprenticeship program, enhancing your knowledge and skills in ASB management and housing regulations.
- Maintain regular communication with the ASB team, reporting on progress, sharing insights, and seeking guidance as needed.

**Requirements**:

- A genuine interest in housing management and resolving anti-social behaviour issues.
- Excellent verbal and written communication skills, with the ability to interact professionally with a diverse range of individuals.
- Strong attention to detail and ability to handle sensitive information with confidentiality.
- Effective organizational skills, with the ability to prioritize tasks and manage time efficiently.
- Basic knowledge of Microsoft Office suite (Word, Excel, Outlook).
- A positive attitude, willingness to learn, and openness to feedback.
- Availability to participate in the apprenticeship program, which may involve attending training sessions and completing coursework.

Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

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