Contact Advisor

4 weeks ago

Stevenage, United Kingdom Dispute Resolution Ombudsman Full time

Are you a law graduate looking for a career in consumer law...

Job Title: Contact Advisor
Company: Dispute Resolution Ombudsman Limited
Reports to: Contact Team Lead / Head of Customer Contact

**Salary**: £22,000

Hours: 35 hours per week (Monday to Friday 9-5)
Location: Stevenage, Hertfordshire

Dispute Resolution Ombudsman Limited is an independent not-for-profit, government approved Ombudsman. The Dispute Resolution Ombudsman Limited, incorporating The Furniture Ombudsman and Rail Ombudsman provides alternative dispute resolution for the rail, retail, furniture and home improvement sectors.

Our vision is to inspire consumer confidence, raise industry standards and resolve disputes without the need for costly litigation. We are neither a consumer champion nor a trade body.

We operate independently to ensure fairness in every case. with the aim of building a bridge between both sides, to resolve disputes and reach the right resolution. We're totally independent which means we can be trusted to help reach an agreement that is fair for both parties.

The organisation is a City & Guilds Approved Training Centre which offers an array of training courses covering customer service, consumer and retail law and complaint management.

**Job Purpose**

This is an exciting opportunity to join a growing organisation which provides Alternative Dispute Resolution (ADR) to a range of businesses and their consumers.

**Key Accountabilities and Responsibilities**
- First point of contact for consumers, including a broad variety of inbound calls and complaint handling
- Responsible for providing a consistent high level of customer service to consumers, adhering to set service level agreements
- Recording data accurately onto our systems
- Liaison with internal teams to resolve outstanding issues and escalating where necessary
- Using a base knowledge of consumer law to identify resolutions which do not require the involvement of an Ombudsman with simple resolutions enabling case files to be closed
- Identify and gather information which will aid an Ombudsman to review complex cases which are not triaged by the frontline team
- Re-open cases where new evidence has been provided and forward to the Lead Ombudsman for allocation, to enable a full review to take place
- Chase overdue responses on cases and ensure any overdue responses are received at the earlier opportunity
- Ad-hoc project work as and when requested

**Personal Attributes and Skills**
- Excellent communication skills including a first-class telephone manner
- Ability to problem solve and soothe unhappy customers
- Administration skills and high attention to detail to ensure all recordings are accurate
- Flexible attitude and ability to adapt to change
- Confident, and able to communicate at all levels
- IT Literate (Microsoft Office) and ability to learn new systems
- Ability to absorb information quickly and adapt to the business needs

Because of the changing nature of our business, your job description will inevitably change. You will, from time to time, be required to undertake other activities of a similar nature that fall within your capabilities as directed by management.

**Job Types**: Full-time, Permanent

Pay: £22,000.00-£26,000.00 per year

**Benefits**:

- Additional leave
- Canteen
- Casual dress
- Company events
- Company pension
- Discounted or free food
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
- Sick pay

Schedule:

- Monday to Friday
- No weekends

**Education**:

- Bachelor's (required)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

Application deadline: 29/03/2024

  • Administration Advisor

    1 day ago

    Stevenage, United Kingdom East and North Hertfordshire NHS Trust Full time

    We are recruiting for a Administration Advisor who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients. Our Values are **I **nclude, **R **espect and **I **mprove. It is important that you understand and refer to our values during your recruitment process and beyond! If you're looking for a...

  • Administration Advisor

    4 weeks ago

    Stevenage, United Kingdom East and North Hertfordshire NHS Trust Full time

    We are recruiting for an Administration Advisor who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients. If you’re looking for a fast-paced, varied role and enjoy a customer-care type position, this will be an exciting job for you. Our clerks are trained to support a patient’s pathway through...

  • Administration Advisor

    3 weeks ago

    Stevenage, United Kingdom East and North Hertfordshire NHS Trust Full time

    We are recruiting for an Administration Advisor who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients. If you’re looking for a fast-paced, varied role and enjoy a customer-care type position, this will be an exciting job for you. We have a variety of posts available, working up to 37.5 hours per...

  • Administration Advisor

    3 weeks ago

    Stevenage, United Kingdom East and North Hertfordshire NHS Trust Full time

    We are recruiting for an Administration Advisor who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients. If you’re looking for a fast-paced, varied role and enjoy a customer-care type position, this will be an exciting job for you. Our clerks are trained to support a patient’s pathway through...

  • Administration Advisor

    2 days ago

    Stevenage, United Kingdom East and North Hertfordshire NHS Trust Full time

    We are recruiting for an Administration Advisor who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients. If you’re looking for a fast-paced, varied role and enjoy a customer-care type position, this will be an exciting job for you. Our clerks are trained to support a patient’s pathway through...

  • Administration Advisor

    3 weeks ago

    Stevenage, United Kingdom East and North Hertfordshire NHS Trust Full time

    We are recruiting for an Administration Advisor who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients. If you’re looking for a fast-paced, varied role and enjoy a customer-care type position, this will be an exciting job for you. Our clerks are trained to support a patient’s pathway through...

  • Service Advisor

    2 weeks ago

    Stevenage, United Kingdom YOLO Recruitment Full time

    **Service Advisor - Stevenage** **Salary: 34k basic 40k bonus + benefits** YOLO Recruitment is currently looking to recruit a Service Advisor / Aftersales Advisor to join our client’s dealership in the Hertfordshire area. You will need to have experience as a Service Advisor / Aftersales Advisor and a full UK driving license. Duties of the Service...

  • Automotive Service Advisor

    2 weeks ago

    Stevenage, United Kingdom Just Recruitment Solutions Limited Full time

    Senior Service Advisor Vacancy - Nr Stevenage - basic up to £35,000 + Bonus Experienced Senior Service Advisor for an Independent Garage up to £35,000 ote per annum As a Senior Service Advisor you will be friendly and professional and will be the first point of contact for customers visiting the dealership. Your duties will include: Upselling of...

  • Health and Safety Advisor

    1 week ago

    Stevenage, United Kingdom Irwin & Colton Full time

    Location - Stevenage - Sector: - Health and Safety, Construction and Civil Engineering - Job type: - Contract and Interim - Salary: - Up to £340.00 per day - Job ref: - JC2066_1676627522 - Published: - about 3 hours ago - Startdate: - ASAP **Health and Safety Advisor** **Stevenage** **6-month Contract** **£340 Per day (inside IR35)** Irwin & Colton...

  • Customer Service Advisor

    2 months ago

    Stevenage, United Kingdom Dynamite Recruitment Solutions Ltd Full time

    Dynamite Recruitment is delighted to represent our client in recruiting a Customer Service Advisor to join their team in Stevenage. Our client is a market leader in their industry, specialising in the Financial Services. Full Time - Monday to Friday - 9am to 5pm Salary is £22,000 - £25,000 P/A + Monthly Team Bonus The duties of the Customer Service...

  • Service Bookings Advisor

    2 months ago

    Stevenage, United Kingdom Performance Resourcing Full time

    **Service Bookings Advisor** Letchworth - £24,000 - £30,000 /annum. 25 Days Holiday_. We are looking for a **Service Administrator **for a **Franchised** **Car Dealership **in the **Letchworth **area**.** **A Customer Service Star** who has the ability to work to deadlines and handle sensitive and confidential information. You’ll have excellent...

  • Service Bookings Advisor

    4 days ago

    Stevenage, United Kingdom Performance Resourcing Full time

    **Service Bookings Advisor** Letchworth - £24,000 - £30,000 /annum. 25 Days Holiday_. We are looking for a **Service Administrator **for a **Franchised** **Car Dealership **in the **Letchworth **area**.** **A Customer Service Star** who has the ability to work to deadlines and handle sensitive and confidential information. You’ll have excellent...

  • Customer Service Advisor

    3 days ago

    Stevenage, United Kingdom Tate Full time

    **Customer Service Advisor £11.18 per hour Stevenage Full time 3 months, likely to extend.** We have an exciting opportunity working for a local authority as a Customer Service Advisor, specifically within their Finance and Care Payments teams. You must have excellent customer service and be a confident communicator over the telephone. Ideally, you will...

  • Environmental Advisor

    2 weeks ago

    Stevenage, United Kingdom M Group Services Full time

    Building on our excellent relationships with our customers, **Morrison Energy Services **continues to expand our workbook to deliver **overhead line **projects to the highest standard. To meet these exciting opportunities, we are looking for an enthusiastic and competent **Environmental Advisor** to work within our **Electrical** **Transmission **Division....

  • New Business Advisor

    6 days ago

    Stevenage, United Kingdom Ardonagh Full time

    Our Insurance Advisors are a key part of our business, speaking to our customers and providing advice on new products, and ensuring we understand their needs, and provide products and services that exceed their expectations and retain their loyalty. We strive to provide a market leading customer experience, and that’s driven by you. Our people share a...

  • Customer Service Advisor

    3 weeks ago

    Stevenage, United Kingdom The Ardonagh Group Full time

    **Customer Service Advisor - Hybrid in Stevenage** **Competitive basic salary plus generous monthly bonus.** Work in Retail or Hospitality? Are you **fed up with long hours** or late weekend shifts? Or maybe you’re about to leave school or college and want to step into a career now, rather than get a degree? Saying yes?? Then we have an exciting new...

  • Sales Advisor

    1 month ago

    Stevenage, United Kingdom The Ardonagh Group Full time

    Insurance Advisor - ARD952710 Our Insurance Sales Advisors are a key part of our business, speaking to our customers and providing advice on new products, renewals, and ensuring we understand their needs, and provide products and services that exceed their expectations and retain their loyalty. We strive to provide a market leading customer experience, and...

  • Customer Service Advisor

    2 weeks ago

    Stevenage, United Kingdom Towergate Insurance Brokers Full time

    Customer Service Advisor - ARDYK827839 Our Insurance Advisors are a key part of our business, speaking to our customers and providing advice on new products, renewals, and ensuring we understand their needs, and provide products and services that exceed their expectations and retain their loyalty.We strive to provide a market leading customer experience,...

  • Customer Service Advisor

    2 weeks ago

    Stevenage, United Kingdom The Ardonagh Group Full time

    **Customer Service Advisor - ARD986122** We are looking for an experienced customer services advisor to join our Medical Insurance team based in Stevenage. Our Customer Advisors are a key part of our business, speaking to our customers and providing advice on new products, renewals, and ensuring we understand their needs, and provide products and services...

  • Customer Service Advisor

    2 weeks ago

    Stevenage, United Kingdom The Ardonagh Group Full time

    **Customer Service Advisor - ARD925416** We are looking for an experienced customer services advisor to join our Medical Insurance team based in Stevenage. Our Customer Advisors are a key part of our business, speaking to our customers and providing advice on new products, renewals, and ensuring we understand their needs, and provide products and services...