Leasehold Property Manager

**Why Us?**

Andrews Property Group is a **unique estate agent** in the UK owned by a charitable trust, we have donated over £10m in agency profits to charities and social enterprises around the world We are different because we **create an exceptional business** with an **ethical approach at its core**
- The role is on **full-time basis, Monday to Friday -hybrid role**, so you can work remotely and from **Keynsham**.
- As a LeaseholdProperty Manager you will be responsible for delivering the **professional, flexible and responsive service.**
- Experience of**Leasehold Property Management** and knowledge of the **legal requirements of Leasehold**is essential for this vacancy along with experience of working in a fast paced customer focused environment, problem solving and dealing with the unexpected.
- Effectively dealing with telephone enquirers and ensuring regular client communication
- Monitor requests for repairs and maintenance from leaseholders/ freeholders making sure they are all dealt with quickly and efficiently and ensure work is completed to client satisfaction.
- Deal with insurance claims, budget preparation and accounts
- Ensuring progress notes are taken
- Ensuring a friendly, helpful, honest and efficient attitude is maintained when dealing with the public, face-to-face over the telephone so as to enhance the professional image of the Company and provide a high quality of service.
- To be pro-active with regard to the management of the developments within the portfolio
- Carry out regular and detailed site visit and instruct maintenances resulting from the visits.
- Tendering for works
- Leasing with leaseholders, freeholders, residents, contractors, builders, accounts, insurance companies and solicitors.
- Ensure he Health & Safety process are adhered to in each development under management. (Asbestos, FRA, Cladding, etc)
- Monitor requests for repairs and maintenance from leaseholders/ freeholders making sure they are all dealt with quickly and efficiently and ensure work is completed to client satisfaction.
- Work with the Management Accountants with preparation of service charge budgets.
- Complete Section 20 processes
- Act as the Building Management Company secretary when required.
- Arrange and attend AGM, and Director meetings as and when required
- Overseeing the arrears cases until fully resolved, including instructing solicitors and seek legal actions.
- Use of internal systems, attending meetings, maximising opportunities with clients both existing and scoping new blocks to manage

**The skills you’ll need**:

- You **thrive under pressure** and will **take pride in liaising with landlords and contractors** to resolve both technical and practical issues and you be responsible for delivering impressive levels of customer service.
- **Leasehold experience is paramount** and ideally you will be AIRPM or MIRPM qualified.
- Strong **administrative and IT** skills
- The ability to work as part of a **successful team**
- Superb **organisation and communication** skills
- **Full driving licence (essential)**

**What is offered to you**:
If you share our passion and purpose we’ll help to make sure you have everything else you need to succeed.

We can offer excellent company benefits including;
- **Birthday Day Off**
- **Pension**
- **Death in Service Benefit**
- **Employee Assistance Programme**
- **Referral Programme**
- **Cycle To Work Scheme**
- **Optional Health Care Plan**
- **This is a 5-day working week not 6 like many other agencies**

**Please note - A driving licence is essential in consideration for this role.**

Andrews is an equal opportunities employer who is striving for a diverse workforce and inclusive culture. We want all our staff to feel valued, and listened to and we encourage everyone to fulfil their full potential.