Occ Co-ordinator

**OCC Coordinator - BELFAST**:
£28,523.89

42 hour week

Shifts covering 24 hour per day

Pension and life insurance

Generous holiday allowance

***:
**Job objectives and responsibilities**
***To ensure all Complex case requests are pre planned, actioned and managed.**
**To ensure pre-planning elements are clear, resourced and achievable.**
**Plans logistics for jobs requested by customer - for imminent operation**
**Allocating of the necessary resources to each job and working with relevant persons to ensure the job is carried out in a diligent manner**:
***Main duties**
**Taking orders from the Operational system, the Planner works with other teams the business to ensure that appropriate resources are tasked to each job to ensure completion**
**High risk jobs are risk assessed by the Planner and a decision made on the appropiate resource required for each particular job**
**Ensures that all necessary tool and resource are in place for each area**
**Controls and supervises incidents with the Controllers**
**Liaises with relevant parties on any updates, issues, delays caused by 3rd party locations impacting on targets/KPI's**
**Working closely with the Controller team to ensure safe and clear handovers of responsibility from planning to live work Clearly communicate with all internal departments as required**
**Commercial understanding of the contracted revenue streams and service credit structure and use this understanding to inform business decisions**
**Ensure accurate records are maintained using the IT solution and other systems available.**
**Good time management and robust negotiating capabilities**
**Produce and distribute, as required, documents and information in a timely manner consistent with company standards of efficiency and accuracy**
**Support the wider OCC team, undertaking duties as required, to assist in the smooth running of the office.**:
***Person Specification**
**Proven track record in scheduling or planning in dynamic operational environments**
**Engaging and collaborating with multiple internal customers to understand their business requirements and drive collective results**
**Proactive - to be able to perform in fast moving and pressurised environments, with flexibility, adaptability & agility.**
**Drives high expectations and performance goals for themselves.**
**Drives and delivers consistent processes and procedures to improve efficiency and customer experience.**
**Engaging and collaborating with multiple internal customers to understand their business requirements and drive collective results**
**High energy and personal resilience -a can-do approach**
**Excellent standard of verbal and written communication skills**
**Ability to see new and innovative ways of working**
**Personal skills such as negotiation, problem solving and the ability to build sound professional relationships**
**Demonstrates a high level of initiative and common sense**
**Ability to focus on customer requirements**
**Ability to work well as part of a team**
**Ability to remain calm under pressure**
**Ability to become Home Office security cleared and undergo CTC clearance, if not already holding certification.**: