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Welcome & Service Assistant

3 months ago

Derby, United Kingdom National Trust Full time

As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.

**Salary**:£10.78 per hour / £6,468 per annum

**Contract duration**:Fixed term contract until 03-Nov-2024

**Hours**:This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in equal instalments over the year. You'll work 600 hours over the duration of the contract, and on average, you'll work 16.67 hours per week but again, this will be flexible depending on operational demand.

What it's like to work here:You’ll be part of a team of Welcome & Service Assistants working at Calke Abbey.

What you'll be doing:Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. You’ll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion.

You'll be vital in ensuring our visitors have a great day out and you will play a big part in this. As part of the Visitor Experience team, you will work closely with the Service Assistants, who work flexibly across the property to maintain high standards of presentation, including emptying the bins and following cleaning regimes in the visitor facilities. You will also be working with volunteers who provide extra support to the team. The team is incredibly supportive and are always there to help.
- Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with an enthusiasm for delivering great customer service.

Who we're looking forWe'd love to hear from you if you are:

- customer focused with an understanding of the importance of great service
- a team player, but also can work on your own initiative
- well organised and adaptable
- willing to learn new skills
- have a positive attitude

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Tax-free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
- Independent financial advice

Requirements :Compliance.Eligibility to Work in the UK
Fixed Term p/t (600 hrs py to 03/11/24)