IT Helpdesk Technician

**IT Helpdesk Technician**
- Based in our waterfront Ipswich office, the purpose of this role is to be responsible for supporting Gallagher Bassett’s IT infrastructure and internal systems. You will provide 1st line IT support, alongside continuous problem solving to drive improvementsand implement new processes, creation and maintenance of reports/platforms, and regular testing of software releases to ensure the correct process has been followed._

**Primary Responsibilities**:

- Provide 1st line support for all IT infrastructure and internally developed systems
- Liaise with 2nd and 3rd line support staff in the resolution of support requests, escalating to wider scope Corporate IT teams where appropriate
- Assist with ensuring that infrastructure is optimally installed, maintained and operated.
- Assist with ensuring IT systems adhere to availability, performance and data integrity SLAs. Contribute to documentation of infrastructure systems
- Proactively identify enhancements to IT service offerings
- Assist with the creation and maintenance of reports and reporting platforms
- Assist with the testing and deployment of software releases ensuring that release processes are followed correctly
- Deployment, configuration and support of Microsoft operating systems
- Administration of Windows domains, Microsoft Exchange and software management solutions
- Basic network hardware configuration
- Administration of telephony systems
- Basic scripting in languages such as: BAT, VBScript and Powershell
- Some experience using web development languages
- Creating and maintaining detailed support documentation

**Essential Skills**:

- Ability to communicate effectively with business users and fully understand their requirements
- Able to promote own skill development
- Excellent planning and organisational skills
- Attention to detail
- Proactive approach to problem solving and service improvement
- Ability to work within challenging deadlines and under pressure
- Drive to improve and fully implement processes
- Highly motivated and reliable, able to adapt to situations and excel under pressure
- Confident nature, able to effectively manage own time and priorities in line with business objectives
- Acts with tact and diplomacy while providing honest feedback in a professional manner
- Team player with excellent interpersonal skills
- Innovative thinker with the ability to develop new solutions.

**Why Gallagher Bassett?**

As the premier multiline claims services provider in the world we help people, companies and organisations around the globe improve their claims experience. Gallagher Bassett are a Third Party Administrator, providing claims and risk management serviceson behalf of our clients within the Commercial and Local Authority Sectors.

We have a number of departments within Gallagher Bassett, enabling you to progress your career in whichever direction you desire.

At Gallagher Bassett, we are proud of our company values; we value our people as our most important asset. We invest substantially in training and provide long-term career opportunities, to ensure that our employees are equipped with the knowledge and skillsto perform at their best.

By joining Gallagher Bassett, you are joining a global organisation who will present opportunities that not only enable our company to remain an industry leader but also provide employees with limitless possibilities for success and personal growth.

**What can Gallagher Bassett offer you?**
- Fully funded Qualifications, and Learning and Development Courses
- 25 Days Annual Leave, Plus Bank Holidays
- Pension Package
- Subsidised Gym Membership
- Life Assurance
- Group Income Protection
- Season Ticket Loans
- Gallagher Benefits Choice Portal
- Employee Stock Purchase Plan

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.