Parts Advisor

4 months ago

Enfield, United Kingdom Volvo Group Full time

**Parts Advisor - Enfield**

**Starting salary of £14 per hour (dependent upon skill set)**

**Great opportunity to join our team in Enfield**

**Hours covering a rotating shift pattern;**

06:00-14:00 / 10:00-18:00, Monday to Friday with a 30-minute unpaid lunch break
- You will be required to work every other Saturday 07:00 - 13:00, which will be paid as overtime.

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

**What you will do**:
**Main Duties include**
- Promote the benefit of Volvo parts and service at all times.
- Ensure Customer orders are taken and supplied to the correct specification.
- Ensure that parts required for customers are picked and allocated to the correct delivery route(s).
- Ensure that procedures are correctly carried out for the ordering of goods and their receipt.
- Ensuring that all goods received are checked and binned (located) accurately.
- Ensure that invoices/credits are properly and accurately raised for goods supplied or returned.
- Ensure warranty claim, VCM, IBT (inter Branch Transfers) and special claims are reconciled correctly.
- Ensure the accuracy of perpetual inventory stock counts.
- Documenting and reporting the condition of parts received notifying any relevant party of damage or concerns.
- Inspecting old units or parts returned for credit and reporting damaged or unsuitable items to the Parts Manager.
- Ensuring that all parts and old units returned are labelled and packed properly and all relevant paperwork correctly completed.
- To maintain a good standard of housekeeping within the Parts department.
- Working as a team player, flexible and helpful ensuring support for both colleague and customer.
- Carrying out weekly stock checks at Customer premises.
- May be required to support early and late shift workshop parts (as and when required).

**Who are you?**:
There are some essential components needed for this job - **strong customer orientation** with the ability to work in an **organised & methodica**l manner in a fast moving environment. You will have good **communication skills** and be able to modify your approach in specific circumstances to ensure a positive outcome. With proven negotiation skills and **experience of selling techniques**, you will be a team player with a flexible and positive approach.

Previous experience in a similar role is ideal but not essential as training and support will be provided. However, **strong IT skills **will be required.

**What’s in it for you?**:

- 25 days holiday raising to 30 days with service
- Company pension
- Referral Schemes (earn yourself £1000)
- Healthcare plan with access to dental insurance
- Cycle to work scheme
- In house training
- Many discounts for family and friends, High St retailers, Theme Parks, days out, hotels, travel plus much more

**Who we are and what we believe in**

At **Volvo Trucks** you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people - to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.

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