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Supervisor

4 weeks ago

Cheltenham, United Kingdom Starbucks Full time

**Job description**

We are looking to hire Shift supervisors for our fantastic Drive Thru Starbucks Store

It takes a certain kind of person with special qualities to make it as a Shift Leader within a Starbucks. Do you have a love for customer service and a high level of dedication? Are you motivated, driven, resilient, flexible, positive and willing to go the extra mile for that perfect cup of coffee? As a Starbucks Shift leader, you will create the Starbucks Experience for our customers by providing legendary customer service with prompt service, top quality beverages and products, and maintaining a clean and comfortable store environment. Previous experience is desired but not essential.

**Responsibilities and Duties**
- Greet customers as they arrive in store
- Take customers orders with accuracy
- Provide customers with information on popular coffee blends
- Educate customers about the history of each coffee blend when required
- Provide customers with price information and billing stubs
- Give customers samples of popular blends with a view to creating sales opportunities
- Offer customers demonstrations using brewing equipment
- Brew coffee on instruction from customers and ensure each brew conforms to the standards set by Starbucks
- Ensure that any complaints are dealt with a positive attitude, keeping the customers needs in mind at all times to ensure recurring business
- Take payments and tender change
- Ensure that Starbucks merchandising and signing requirements are followed appropriately
- Ensure cleanliness and sanitisation of all work areas and equipment
- Handling and preparing food using the correct Starbucks health and safety procedures
- Preparing hot and cold beverages using the correct Starbucks beverage routine and sequencing
- Delivering world-class customer service at all times

As a Starbuck Barista you’ll have 30% discount at our stores along with other freebies and discounts You’ll also be given the opportunity to enter the Starbucks Barista Championships where you’ll be able to showcase your coffee art skills.

COVID-19 considerations:
To ensure all of our partners are safe during this difficult time, we have ensured that protective equipment and new measures are within the store, especially during the training period.

**Job Types**: Full-time, Permanent

**Salary**: £10.05 per hour

**Benefits**:

- Discounted or free food

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Cheltenham, GL51 9AD: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Hospitality: 1 year (preferred)

Work Location: In person

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