Out of Hours

6 months ago

London, United Kingdom Careaid Limited Full time

**Careaid** is recruiting dedicated, empathetic, and passionate person for out of hours Care Administration Position who is able to undertake day to day duties for Administration to join our team in our Office in Bow, London E3. Care Administrator will be able to undertake all Office administrative duties including the coordination of service users, staff schedules as directed by the Senior Office Administrator, Care & Office Manager, Senior Manager and Director of Careaid Limited.

**Key Responsibilities**:
To upload data and maintain an excel database, to respond to enquiries, arrange appointments and process paperwork in line with service and department procedures. Whenever available, be the first point of contact for staff/service user/visitor, always adopting a professional and welcoming manner.

To update client information and maintain staff and client support schedules.

To answer the telephone promptly and deal with enquiries in a helpful, courteous and welcoming manner, being aware of the need to maintain confidentiality at all times regarding staff and service users. Dealing directly with enquiries or ensuring that messages are passed to the appropriate person.

To record information on the office computer system and Care Management System.

To keep the office filling systems up to date.

To identify clients service needs on the rosters and book staff to complete the Work.

To assist with the recruitment process and the associated correspondence.

To attend and minute staff meetings when requested.

To promote Careaid and its work in the community, and in all areas of its operation.

To assist the Care Manager and other senior staff with a wide range of administrative processes and functions.

To enter starters, leavers, changes and sickness on office computer system and Care Management system.

To communicate clearly with other staff, peers, managers, NHS, Local Authority, and all other agencies and interested parties.

To participate in staff training activities.

To participation in staff supervision and personal development review.

To undertake any other duties as may be determined from time to time within the general

scope of the post.

**Health and Safety**

As an employee of Careaid Limited, the post holder has a duty under the Health and Safety at Work Act 1974, to:
Take reasonable care of the health and safety of themselves and all other persons who may be affected by their acts or omissions at work.

Co-operate with the employer to ensure compliance with Health and Safety legislation and the Health and Safety policies and procedures of the organisation, not intentionally or recklessly interfere with, or misuse, anything provided in the interests of health, safety, or welfare, in pursuance of any of the relevant statutory provisions.

**Data Protection**:
The post holder must always respect the confidentiality of information in line with the requirements of the Data Protection Act and the company’s CQC accreditation. This includes, if required to do so, obtain, process and/or use information held on a computer in a fair and lawful way, to hold data only for the specified registered purposes and to use or disclose data only to authorised persons or organisations as instructed.

Hours of work: 6 pm to 9 am

**Job Types**: Full-time, Part-time, Permanent, Temporary contract, Fixed term contract, Temp to perm

Pay: £19,000.00-£21,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Day shift
- Every weekend
- Night shift
- Overtime
- Weekend availability

Work Location: Hybrid remote in London

Reference ID: OCA-02-05

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