Customer Service and Order Fulfilment Executive

2 weeks ago


Leeds, United Kingdom D&A Cosmetics Full time

We are looking for an Customer Service and Order Fulfilment Executive to join our newly established in-house fulfilment team. We are rapidly-growing global cosmetics brand, with fulfilment centre based in Wetherby, Leeds, UK.

⚡️**The brand**

Primarily working on D&A Cosmetics' main brand, Plump It, you'll be part of a dynamic team within an exciting industry. Plump It creates beauty products that are alternatives to cosmetic procedures, and we believe that real beauty can be achieved without the need for needles, knives, and other invasive procedures. Our transformative formulas are created for all skin types, with active ingredients backed by science. None of our products contain parabens, sulphates, we have never tested on animals, and our brand has an official partnership with Earthly.

⚡️**The Role**

The role will require both picking and packing for our orders, and replying to our customer queries. Reporting to the Customer Care and Order Fulfilment Manager, the role requires a level of accuracy, to make sure all our customer orders are packed correctly and customers are responded to in a timely manner.

We are looking for an organised individual, who will be able to work both independently and as part of a wider team. Any previous experience in picking, packing and customer service would be great, as well as a passion for cosmetics

⚡️**Key responsibilities**:

- Picking and packing products based on daily orders and dispatching orders in a timely manner.
- Ensure that the stock is kept well organised and the space is kept tidy.
- Monitor stock levels and ensure that picking bins are stocked at appropriate levels.
- Perform stock quality checks before packing.
- Assist in unpacking and storage of incoming stock.
- Managing customer expectations effectively, whilst making sure this is in line with achievable operational service levels.
- Communicating with customers and referring any relevant customer intelligence to the Customer Service and Order Fulfilment Manager
- Any other fulfilment or customer care tasks where necessary
- Reporting on agreed KPIs.

⚡️**What we’re looking for**:

- A team player who thrives on working in a small, dynamic department.
- Ability to perform tasks under pressure during busy periods.
- Previous experience is ideal but not required.

⚡️**Benefits**:

- Free cosmetic samples
- Employee discount
- Supportive team
- On-site parking
- Company away days
- Casual dress
- Company pension
- Salary: Minimum wage to vary with age

⚡️**Schedule**:
Full time. Monday - Friday, 9-5.

**Salary**: From £21,174.00 per year

**Benefits**:

- Casual dress
- Company pension
- Employee discount
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Leeds: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

Work Location: In person


  • Head of Fulfilment

    2 months ago


    Leeds, United Kingdom ASD Full time

    Role Overview Based anywhere in the UK in a hybrid capacity the successful candidate will play a vital role in overseeing and optimising KMUK’s fulfilment operations. Leading a team of fulfilment professionals, including customer excellence, production planning, and stock and admin management, the successful candidate will develop strategies and...


  • Leeds, United Kingdom Recruit4Staff Full time

    Recruit4staff are proud to be representing their client, an established supplier of civil engineering materials in their search for a Customer Service Executive to work in their leading facility in Micklefield, Leeds **For the successful Customer Service Executive our client is offering**: - up to £28,000 p/annum - Office hours: Monday to Friday 8-5 -...


  • Leeds, United Kingdom Healthcare4all Ltd Full time

    Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. This is a full-time position with competitive pay and benefits. **Duties**: -...


  • Leeds, Leeds, United Kingdom Zenith Full time

    Zenith is the UK's leading independent leasing, fleet management and vehicle outsourcing business. An innovative total mobility provider, we offer a unique proposition for car, van and HGV operators in the UK. For over 25 years we've been providing outsourced end-to-end vehicle management solutions for mid to large corporates nationwide & our tailored...


  • Leeds, United Kingdom Page Personnel Full time

    Exciting Customer Service Executive role based in Leeds - Brilliant benefits package available including a very generous annual bonus **About Our Client**: Page Personnel are currently working with a reputable company who are based in Leeds who are looking for a Customer Service Executive to join their growing team on a permanent basis. The client can offer...


  • Leeds, United Kingdom Adecco Full time

    Do you deliver world class customer service? Are you passionate about customer care and up selling? If yes we have a fantastic Permanent Customer Service Executive role that could be for you. Adecco have partnered with an independent family-owned Construction equipment supplier that are expanding their customer service team. **Summary** Growth in...


  • Leeds, United Kingdom Morgan King Full time

    **Exciting Opportunity: Customer Service Executive for Leading Manufacturing Business in Leeds - £25,000 Salary** Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment? Join our clients team as a Customer Service Executive at our prestigious manufacturing business in Leeds, offering a competitive salary...


  • Leeds, United Kingdom Active Personnel Full time

    **Customer Service Executive** Active Personnel are currently recruiting a Customer Service Executive to join our client in Leeds. **Job Summary & Key Responsibilities**: - Maintaining a positive, empathetic and professional attitude toward customers at all times. - Ensures delivery of excellent customer service through fast and accurate processing of...


  • Leeds, United Kingdom Lovisa Full time

    Lovisa is fast-fashion Retail Lovisa is global, and its growth is infectiously energetic **Purpose and Expectation** As eCommerce Fulfilment Lead - you will be responsible for leading the end-to-end fulfilment process for United Kingdom and Switzerland market online customer orders. This includes leading of the OFC (Online Fulfilment Centre) to defined...

  • Fulfilment Associate

    4 weeks ago


    Leeds, United Kingdom Five Create Full time

    **Fulfilment Associate** Five Create is one of the UK’s most innovative and ambitious product design agencies. From the ground up, we re-engineer and produce consumer goods to be sustainable and eco-friendly. Researching new materials, emerging technologies, re-thinking manufacturing and elevating supply chains helps us create greater value for our...


  • Leeds, United Kingdom Search Consultancy Full time

    Customer Service £23,000 Leeds Immediate start My client in LS9 is looking for a Customer Service Executive to join their expanding team. You will be joining a company with over 100 years industry experience who has received multiple awards for being an industry leader. They are an eco friendly companyfocused on working towards a sustainable future. My...


  • Leeds, United Kingdom Morgan King Full time

    **Job Title: Customer Service Executive** **Company**: A £30 million family-owned printing company located in Leeds, just a 10-minute walk from the city centre. **Role**: Customer Service Executive **Flexibility**: Hybrid and flexitime **Salary**: Negotiable, Depending on Experience (DOP) **Responsibilities**: - Serve as a vital link between the sales...


  • Leeds, United Kingdom Graphic Packaging Full time

    **VACANCY** **GRAPHIC PACKAGING INTERNATIONAL - LEEDS / HYBRID** **(AFTER INITIAL 6 MONTHS TRAINING PERIOD)** **Requires**: **CUSTOMER SERVICES EXECUTIVE (PERMANENT CONTRACT)** **FULL TIME - 37.5 HOURS PER WEEK** We are looking to recruit **1 x Customer Service Executive**, on a permanent contract. Within this role the Customer Services Executive will...


  • Leeds, United Kingdom Search Consultancy Full time

    Customer Service £23,000 Leeds Immediate start My client in LS9 is looking for a Customer Service Executive to join their expanding team. You will be joining a company with over 100 years industry experience who has received multiple awards for being an industry leader. They are an eco friendly company focused on working towards a sustainable...


  • Leeds, United Kingdom Morgan King Full time

    **Job Title: Customer Service Executive** **Company**: A £30 million family-owned printing company located in Leeds, just a 10-minute walk from the city centre. **Role**: Customer Service Executive **Location**: On-site at The Colour Box, Gelderd Rd, Leeds **Salary**: Negotiable, Depending on Experience (DOP) **Responsibilities**: - Serve as a vital...


  • Leeds, United Kingdom Zenith Full time

    **About us** Zenith is an award winning, market leader in the fleet industry with an exciting and dynamic customer portfolio. We are the UK's leading independent vehicle leasing, outsourcing and fleet management provider and have been providing the UK with intelligent vehicle solutions for over 30 years. We have an exciting opportunity for a Customer...


  • Leeds, United Kingdom Harrison Bathrooms Full time

    **STRICTLY NO AGENCIES!!!** This is an exciting opportunity for someone with previous experience of Customer Services and Internal Accounts to be part of this growing division of the business. The Role: The Customer Services Executive is responsible for maintaining, developing and providing excellent service their own customer portfolio, with a keen focus...

  • Fulfilment Associate

    2 weeks ago


    Leeds, Leeds, United Kingdom Five Create Full time

    Fulfilment AssociateFive Create is one of the UK's most innovative and ambitious product design agencies.From the ground up, we re-engineer and produce consumer goods to be sustainable and eco-friendly. Researching new materials, emerging technologies, re-thinking manufacturing and elevating supply chains helps us create greater value for our clients, their...


  • Leeds, United Kingdom Harrison Bathrooms Full time

    **STRICTLY NO AGENCIES!!!** This is an exciting opportunity for someone with previous experience of Customer Services and Internal Accounts to be part of this growing division of the business. The Role: The Customer Services Executive is responsible for maintaining, developing and providing excellent service their own customer portfolio, with a keen focus...


  • Leeds, United Kingdom Communications and Solutions Partners Group Full time

    Are you a persuasive and customer-focused professional with a flair for sales? We're looking for a motivated Customer Sales Executive to engage with customers and drive sales while ensuring top-notch service. **Duties**: - Engage with customers to understand their needs and recommend suitable products and services - Provide exceptional customer service by...