Van Driver

3 weeks ago

Bedford, United Kingdom TRCGroup Full time

**Core Purpose**
- To ensure all customers items and products are delivered, collected on, in accordance with procedure.

**Key Tasks**
- Ensure the company vehicle provided is maintained as per company procedures
- Install, uplift and exchange products and customer items as directed
- Ensure all fixed routes are in order by communicating changes to your manager
- Use handheld PDA as instructed and in line with procedures
- Respond to urgent customer requests as directed. This may sometimes involve working extra hours
- Report all customer queries to the Customer Support team as they occur
- Ensure debrief is completed at the end of each working day with your manager before leaving the depot
- Occasionally cover for other members of the depot as directed. This may involve spending time in the depot/laundry rather than on the road
- Occasionally demonstrate routes to new or existing Service Drivers
- Ensure company processes and procedures are followed at all times
- Observe and adhere to all Health & Safety regulations and procedures when carrying out your duties
- Ensure housekeeping is of the highest standard to provide a clean and safe working environment on customer sites
- Liaise and form good working relationships with your colleagues
- Act as an ambassador for the company by being polite, courteous and presentable at all times
- Any other reasonable task as directed by your manager

**Skills and Knowledge Required**
- Good understanding of operations, products and services
- Experience of delivering high quality service
- Methodical and logical way of working
- Ability to communicate effectively at all levels with individuals and groups
- Ability to learn new systems quickly
- Experience of customer service and providing solutions to problems
- Creative approach to problem solving
- Good driving and planning skills.

**Additional Information**
- This role may require some overnight stays as well as occasional weekend work. You may be expected to attend an advanced driving course
- KPIs - Customer signatures - Route efficiency - Completing routes on time - No Accidents - No Speeding - Driving Behaviours (RAG

**APPLICANTS MUST HAVE A FULL UK DRIVERS LICENSE WHICH THEY HAVE HELD FOR LONGER THAN 12 MONTHS**

**About TRCGroup**:

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