Ed Operational Support Worker

2 weeks ago

Torquay, United Kingdom Torbay and South Devon NHS Foundation Trust Full time

This is a new post within the Emergency Department, combining the role of the Orderly/Support worker and a Porter. The post holder will ensure a safe environment by maintaining a high standard of cleanliness and tidiness. This includes the checking, maintenance and cleaning of specific equipment in and around the department. To also provide a comprehensive portering service for the Emergency Department, to ensure safe movement of patients, equipment, specimens etc around the Trust sites and ensure equipment is cleaned and monitored for any faults.

The post holder will be expected to work closely in partnership with the huge MDT both internally and externally to the directorate, including SWASFT.

Ensure effective communication is maintained at department level.

To ensure safe transfers of patients within the department and outside of the department. Prioritising bed moves and x-ray transfers.

Providing safe movement of equipment, laundry, notes, specimens etc around the trust sites.

Work in a clinical environment maintaining its cleanliness and tidiness

Adhering to PPE guidance and ensuring stock of this is maintained for safe working

Assisting as required to develop the service and team to ensure high quality care is deliverable and appropriately implemented.

Following the Department’s and Trust’s Policies and Protocols to ensure the safety of the department, including adhering to Health and Safety Legislation

Maintain appropriate privacy, dignity and confidentiality with staff, patients and relatives.

To prioritise workload in accordance to the needs of the department

To report to nurse in charge anything that is an actual or potential risk to patients, staff, visitors or the Trust

In accordance with Trust Policy, report any complaints, accidents or incidents to the nurse in charge

High quality care is at the heart of all we do and we take great pride in the professionalism of the team and our work. You be a very important asset to the team supporting staff, patients and visitors.

Communication and working relationships

Participate in team-based working using effective communication and activities to support and achieve patterns of effective working relationships, both within the Emergency Directorate and other agencies.

To maintain a polite approach at all times to patients’ relatives and carers

Be responsive to change to meet the needs of the service.

Planning and organisation

Can identify and undertake the needs of the department and act on them accordingly.

Can physically help the coordinator manage the flow of patients through the department.

Actively communicate with the coordinator to manage and prioritise bed moves, transfers to Radiology Department.

Responsibility and accountability

To comply with the uniform policy, maintaining a smart appearance at all times.

To ensure personal development and mandatory training is up to date.

Policy and Service responsibility

To ensure that Trust and Department Policies are followed according to Health & Safety guidelines. To report to the nurse in charge anything that is an actual or potential risk to patients, staff or the Trust.

To demonstrate awareness of the need to assess all aspects of risk, to aid in its management or contribute to the prevention or reduction of that risk.

The ability to deal with stressful and traumatic situations in an emergency such as a cardiac arrest, major Haemorrhage but not limited to.

To transport patients personal belongings including items of value.

To transport prescribed medication including Medical Gas Cylinders.

Responsibility for finance, equipment and other resources

To efficiently provide stock and equipment to ensure effective patient care.

To assist in ensuring waste is mínimal.

Responsibility for supervision, leadership and management

To work with the team to help effectively deliver the service that is required.

No supervisory responsibility.

Information technology and administrative duties

To comply with all required legislation regarding the scanning, storage and documentation of patient records.

To take responsibility for own learning with regards to systems updates.

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