Product Support Specialist

5 months ago

Dudley, United Kingdom Eriks Full time

Role: Product Support Specialist

Location: Pensnett

ABOUT THE ROLE
- To assist the Product Managers to achieve targeted improvements in category margin through managing compliance to preferred sources of supply, and maintaining a comprehensive product coding structure that encourages branches to use existing product price files.
- Proactively support branches with product identification, selection, sourcing and negotiation with suppliers for Adhoc customer requirements.
- To place PBU only orders with preferred sources of supply, maximising our spend and driving compliance where this is deemed a problem.
- Liaising with and building relationship with key suppliers to maximise our spend and exceeding service level commitments to stakeholders.
- Advise on product coding, cross referencing (to preferred sources), and obsolescence.
- To continually develop product and market knowledge to assist and advise branches of where best to source.
- To continually challenge existing purchasing processes with a view to identifying areas for efficiency improvement.
- To develop and maintain strong relationships with ERIKS sites and external suppliers, in order support a professional procurement service.
- Promote health and safety in line with ERIKS Health & Safety Policy within the centre operation and report all cases of non-conformance.

Working Hours:
Mon - Fri: 9am - 5.30pm

Weekly hours: 40

Breaks: 30 min

ABOUT YOU
- Good negotiation skills to persuade and influence internal personnel to switch sources of supply where applicable and comply with preferred suppliers.
- Good commercial awareness and ability to identify areas for cost reduction
- Good market and product knowledge within the Tools sector
- Knowledge of Microsoft Excel, Word, and Outlook
- Good Customer Service Experience/Skills

Your offer:
And if that wasn't enough to pique your interest, we also offer a very competitive salary and a range of benefits including:

- 25 days plus bank holidays annual holiday entitlement
- Contributory Pension Scheme
- Bike to Work Scheme
- Life Assurance
- Up to 1 day’s paid leave to concentrate on your wellbeing
- A full integrated Employee Assistance Programme including a 24/7 helpline for emotional and practical support, as well as financial and legal support including:

- Unlimited mental health support from qualified mental healthcare professionals
- 24/7, unlimited remote GP appointments - so you can get fast access to a doctor at a time convenient to you
- Six 1-2-1 nutritional video consultations per year
- Six 1-2-1 digitally delivered personal training sessions per year
- 360 Wellbeing Score — take just four short assessments to get your score and unlock six 1-2-1 lifestyle coaching sessions per year
- Physiotherapy — eight sessions a year shared between you and your partner
- Medical second opinions
- Savings and discounts for savings on weekly costs
- On-demand wellness content, plus our Wellbeing Calendar, which is packed with podcasts, articles, webinars and more to help manage your wellbeing
- Company Sick Pay from day 1
- Group Income Protection - after a period of sickness absence
- Long service recognition
- Free unlimited access to LinkedIn Learning
- Free ERIKS Branded workwear
- Free Eye tests

About us:
Hi, we’re ERIKS - a leading Specialised Industrial Service Provider.

We offer a wide range of innovative and high-quality mechanical engineering components and logistics services from our over 200 locations across the UK & Ireland. We provide our customers with the parts and products they need, sometimes partnering with them in their own locations as a seamless extension of their own team.

Our mission is to make our customer’s industry work better.

We know and understand that our people are critical to our success, providing our customers with specialist knowledge and world-class service.

Which is where you come in

Why ERIKS?

By joining ERIKS, you’ll be part of something special.

Being part of something special means more than just the work you do. It's the great people you work with, the support you receive from your managers, and the specialism that is at the core of everything we do at ERIKS.

Whether it’s development that is built around you and your career goals or the opportunity to be part of something much bigger than the team you join, it’s all here for you at ERIKS.

What are you waiting for? We can’t do it without you

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