Scheduler

3 weeks ago

Cannock, United Kingdom Home Instead Full time

**Company Description**
Our office was established in **2010** and our mission is to brighten the lives of seniors giving them a sense of purpose, well-being & worth. This role will play a vital part in ensuring that our clients receive the best in class quality care and support the growth of our business.
**Job Description** Job Purpose**

To perform a variety of duties in the coordination of scheduling service for clients whilst providing the highest quality of service to clients.

**The Role**
- Understand and build effective and efficient schedules around our clients and Care Professionals.
- Ensure schedules are prepared, considering travel time, holidays, training and last-minute cancellations.
- Be responsive to changes in the schedule and liaise with relevant team members.
- Match Care Professionals to new clients in conjunction with client services team and arrange introductions.
- Ensure client schedules are matched to their needs, with the same Care Professional and the same times each week, where possible.
- Develop excellent relationships with both clients and Care Professionals so both can enjoy positive experiences.
- Work with the recruitment team to ensure sufficient current and future staffing levels are met.
- Work with the Care Team to ensure new and existing care packages can be resourced and scheduled on a timely basis.
- Add and maintain all client and Care Professional information onto to the electronic scheduling system.
- Carry out any other duties deemed necessary for the successful operation of the business.

Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
**Qualifications** Essential Criteria**
- Experience of working in a scheduling role within a home care or other relevant environment such as logistics.
- Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and CRM software with the ability to learn and adopt new technologies where appropriate.
- Highly resilient and positive with excellent communications skills.
- Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure.
- Team player with strong interpersonal skills with the ability to build rapport quickly.
- Excellent attention to detail with the ability to multi-task.
- Logical and analytical with the ability to work on own initiative and meet deadlines.

**Competencies**

**Core Competencies**

Driving Results

Customer Focus

Influencing

Teamwork & Collaboration

Communication & Relationship Management

Living Home Instead

Agile Learner

**Role Specific Competencies**

Adapting to Change

Planning & Organising

Resilience
**Additional Information**
If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.

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