Pet Shop Assistant

4 weeks ago

Kidwelly, United Kingdom Burns Retail and Hospitality Ltd Full time

**Job title**:
Retail Assistant.

**Location**:
Parc Y Bocs Farm Shop and Café, Kidwelly, SA17 5AB.

**Contract**:
Part-time permanent employment contract.

**Hours**:
30 working hours per week over 5 days
- Between Monday and Sunday.
- Variable working hours.

**Accountable to**:
Scott Peckham (Area Retail Manager).

**Salary**:
**National Minimum Wage.**

**How to apply**:

- Burns Pet Nutrition Ltd, 99 Ferry Road, Kidwelly, Carmarthenshire, SA17 5EJ

**Closing date**:
Friday 21st April 2023 at 5pm.

**Job Summary**

Support the Retail Manager with day-to-day retail operations and to maintain consistently outstanding standard of customer service.

A **fully flexible approach to work** is essential to the role including weekends, additional hours and cover unforeseen circumstances as required.

**Key Responsibilities**

**Customer Service**
- Communicate the benefits of Burns products/services to customers and distribute promotional materials.
- Process customer purchases and orders at the point of sale accounting for petty cash, refunds and receipts.
- Deal with customer enquiries in a professional manner, referring them to our Nutritional Helpline and liaise with other departments as required.
- Support the Retail Manager to continuously evaluate customer needs.

**Operational**
- General administrative duties (e.g. stock control).
- Support the Retail Manager with securing the premises and stock loss prevention.
- Comply with relevant legislation and restrictions.

**Health and Safety**
- Comply with relevant legislation, restrictions and risk assessments.
- Lone Working.
- Maintain a high standard of housekeeping within the workplace to create a pleasant environment for staff and customers.
- Report faulty or damaged merchandise and equipment to the Retail Manager.
- **Co-operate with Burns’ organisational policies and procedures for Health and Safety** including PPE and reporting adverse events

You will also be required to carry out any other duties which may be reasonably required of you.

**Core Competencies**

**Description**

**Essential / Desirable to the Role**

**Employment**

**Experience**

Previous experience in a customer service related role.

Desirable.

**Knowledge and Understanding**

Basic knowledge of customer service techniques.

Essential.

**Job Specific**

**Skills**

Competent to use Microsoft Office packages

(e.g. Outlook, Word, Excel).

A high standard of literacy and numeracy.

Full UK driving licence.

All Essential.

**Personal**

**Qualities**

Strong communication and interpersonal skills

with the ability to empathise with customers.

Organisational skills, attention to detail

and ability to multitask.

Demonstrate cultural awareness and

respect for diversity.

All Essential.

**Job Types**: Part-time, Permanent
Part-time hours: 30 per week

**Salary**: £7.49-£10.42 per hour

**Benefits**:

- Employee discount
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person

Expected start date: 02/05/2023

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