Sports Assistant

**Post Details** *3 positions available**

Part time (45%FTE)
Open ended

Interviews are expected to take place week commencing Monday 03 July 2023.

The University will pay a supplement per annum pro rata to spine point 4, 5, 6, 7 and 8, with effect from 1st February 2023, to align with the Real Living Wage (RLW) which equates to £21,400 p.a. This RLW supplement will be reviewed annually to take account of future increases and RLW rates.

There is an expectation that work will be undertaken in the UK.

This role is not eligible for sponsorship. Applicants require to have existing right to work in the UK.

**The Post**
Based across the range of University of Stirling sports facilities, the Sports Assistant will assist with the implementation of the University of Stirling Sport strategy relating to facilities management by maintaining and improving customer service. The role holder will be expected to show excellence in customer care when dealing with all enquires and provide a responsive sports assistant service, prepare activity and associated areas for use, ensure that activity areas are safe and monitor the use of all sports and associated areas.

**Additional Information/Special Conditions**
- A working pattern operates, and the nature of the duties will require the job holder to work early morning, evenings, weekends and bank holidays and a show willingness to work additional hours to cover holidays, sickness and large events
- The earliest shift starts at 5.30am and the latest shift ends at 10.30pm
- The full-time working week is an average of 36 hours per week over a four-week rota
- Sports Assistants will receive a 1-hour, unpaid break for a shift over 6 hours
- Sports Assistants are normally expected to work two weekends in four
- Attendance at staff training (currently on Friday afternoons from 1pm-3pm) is compulsory and part of the working pattern

**Description of Duties**

**Daily Operations**
- To assist in the preparation of all activity areas, meeting rooms and changing areas for use, and in accordance with the front of house system
- To monitor use of all facilities
- To ensure all equipment and facilities are safe, clean and tidy
- To promote safe and effective exercise, including supervision of activities in fitness centre and activity areas
- To undertake portering duties as required, which can include manual handling, in accordance with University policies and practices

**Customer Care**
- To act as a source of information to encourage repeat and new business
- To act as a point of contact for any customer enquiries
- To respond, resolve or refer issues raised by customers in accordance with agreed procedures and practices and in a polite and constructive manner
- To contribute to the development of customer care policies and practices
- To monitor the safe use of the facilities to ensure that only members and paying
customers enjoy the facilities
- To assist with visits and tours of the facilities when required
- To participate in resolving and responding to customer queries and feedback until such times as the customer is satisfied
- To present a friendly, efficient and effective front-of-house service

**Service Development**
- To contribute to the process of continuous improvement
- To work as part of a team, contribute to and support the work of colleagues

**Administration**
- To assist with daily checks and administrative activities

**Continuous Improvement**
- To attend and participate in regular staff training and development activities relevant to the role
- To contribute to the continuous development of the service

**Please see attached job description for full duties of the post.**

**Essential Criteria**
- Positive attitude and experience of making decisions and using judgement and initiative to solve problems
- Evidence of excellent written and verbal communication skills
- Evidence of strong organisational and interpersonal skills
- The ability to prioritise workload
- A friendly and approachable manner
- Team working experience
- Ability to build effective relationships
- An ability to work under pressure
- Flexibility in terms of hours and days of work
- Willing to work unsocial hours, weekends or public holidays as required
- Willingness to work additional or alternative hours by arrangement to cover holidays, sickness, etc.
- Evidence of being self-motivated with a “can do” style and approach

**Desirable Criteria**
- Hold a recognised Emergency First Aid at Work certificate
- Ability and confidence working in a busy customer facing role
- Experience of front-line service delivery
- Experience of cash reconciliation
- Sales experience
- A demonstrated commitment to customer service
- Experience of making decisions and using judgement and initiative to solve problems
- Computer literate, with experience of using Microsoft packages such as Outlook, Word and Excel

**About Us**
As Scotland’s University for Sporting Excellence and The Times Sports University of