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Customer Service and Admin Assistant

4 months ago

Chichester, United Kingdom Tomm Jewellery Full time

We are currently seeking a passionate, organised and conscientious individual to join our small team to provide excellent customer service and assist in general admin tasks.

There is never a dull day at Tomm We want to give you the opportunity to grow with us and learn new skills, whilst being part of a new, modern and exciting start-up company. We aren’t like most jewellery brandsour mission is to create a community of strong, unique characters, to help us build and develop the brand. We encourage out of the box thinking and teamwork is essential, as we are all in this together

**Responsibilities**:

- Learn to use our ticketing software to provide excellent customer service.
- Organising and processing any exchanges and returns received, as well as completing refunds where applicable.
- General admin tasks, such as creating staff rota’s and using excel to produce spreadsheets.
- Liaising with different teams to handle customer queries, escalating issues where necessary.
- Assist with daily operations during quieter periods, such as packaging restock, counting stock, packing and processing orders.
- Work passionately with a growing team to meet and exceed goals.

**The Individual**:

- Must be confident on a computer.
- Competent using Microsoft Excel.
- Must be willing to learn new software as and when required.
- A strong, effective communicator with excellent organisational skills.
- Have a clear ability to use initiative and solve problems efficiently.
- Have a positive, friendly and enthusiastic attitude towards providing an exceptional standard of customer service.
- We encourage our team members to express their individuality by styling Tomm Jewellery in their own way and sharing these ideas with our customers. This means that a love for our product is vital
- **Previous experience in a customer service role is required.**

**Job Types**: Full-time, Part-time
Part-time hours: 20-40 per week

**Salary**: £10.58 per hour

**Benefits**:

- Casual dress
- Employee discount

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Chichester: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service (preferred)

Work Location: One location

Reference ID: Tomm Jewellery - Customer Service and Admin Assistant