Residential Property Manager

2 months ago

Oxford, United Kingdom Jackson Sims Recruitment Ltd Full time

Title: Portfolio Manager

Hours: Monday - Friday 9am - 5:30pm

Overview:
The Property Manager is responsible for the day-to-day management of their own portfolio

of properties

The portfolio is likely to comprise of a mix of property types (in terms of age, size and

location of property) and you are likely to be working for a variety of different clients

(freeholders, RMCs, RTMs).

The Property Manager is responsible for the Day-to Day management of a portfolio of

developments defined within a geographical location. All management aspects of the

development are the responsibility of the Property Manager. Specific responsibilities are

detailed below. The role of the Property Manager is varied, and additional tasks may be

added at any time.

Key Responsibilities
- To carryout development inspections as necessary to ensure responsibilities are met.
- To proactively communicate with customers regarding our management of their development, ensuring communication strategies are achieved and reviewed on a regular basis.
- Work with and build positive relationships customer formed groups such as RA’s, RMC’s, RTM etc.
- To report to each client on a regular basis regarding the ongoing management of the development.
- Attending meetings with customers and clients as required.
- Ensuring development management strategies are produced, met and reviewed on a regular basis.
- Ensuring development information is produced and distributed as necessary.
- Ensuring Customer complaints are resolved effectively and in a timely manner.
- To liaise with your dedicated Portfolio Accountant to ensure accurate financial management of the development.
- Source, Appoint and Manage competent trade persons to undertake works across the portfolio.
- To ensure all works undertaken by contractors are of suitable quality and cost effective.
- To ensure all Health & Safety and Industry legislation is adhered to.
- To actively source new business opportunities.
- Manage developer clients to encourage New Business opportunities for Trinity.
- To ensure all monthly reporting is completed accurately and in a timely manner.
- To support dedicated Junior Property Manager.
- To support and deputise for the Regional Property Manager when necessary.
- To sign off invoices for works undertaken as necessary.
- To effectively manage ad-hoc projects (such as redecorations) as required.
- To manage, update & promote the web portal service both internally and to all property owners.
- To ensure business reputation is protected at all times.
- To attend head office on a quarterly basis.

Person Specification - Property Manager

Essential Skills:

- Must have at least 3yrs experience in the residential property management sector
- A proven track record in customer services
- Must have intermediate computer skills in Microsoft packages
- Must have negotiation skills
- A proven track record of budgeting and account management
- Previous experience of contract management is essential
- Knowledge of the residential property management sector
- An understanding of leasehold property legislation
- Previous dealings with Resident Management Company directors
- Attention to detail
- Fluent levels of English both Oral and Written
- Desirable Skills
- Advanced knowledge of Microsoft computer packages
- Effective client handling skills
- An ability to liaise with a range of people

Qualifications & Education
- Educated to 'A’ Level standards or equivalent
- GCSE grades A-C in English
- Associate level IRPM essential (must be willing to work towards next level of accreditation)
- Relevant industry qualifications
- Customer service qualifications desirable

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