Software Support Apprentice

3 months ago


Redditch, United Kingdom Digby Morgan Full time

summary
- _ redditch, west midlands_
- _ £12,460 - £19,500 per year_
- _ permanent_- specialism
- it- sub specialism
- support- reference number
- PR-1205384:WM
- job details

Job Title: Software Support Apprentice (Entry-Level)
Location: Redditch

**Salary**: £19,500 after 12 months and two thirds of the way through your apprenticeship course, £12,460 at the start, £14,625 after 6 months
REF: PR-1205986:SW
Sector: IT

Do you like facts?...
- Fact Number 1 - Many school leavers are pushed towards university with no discernible career plan, and many decide on a career completely unrelated to their field of study.
- Fact Number 2 - There is an abundance of fantastic apprenticeship opportunities, digital and otherwise. You get paid, absorb zero debt, and get a free qualification into the bargain
- Fact Number 3 - If you keep reading, it could be one of the best career decisions you ever make.-
**Benefits**:

- £19,500 after 12 months and two thirds of the way through your apprenticeship course, £12,460 at the start, £14,625 after 6 months
- Enrolled onto an apprenticeship qualification (worth in excess of £10k but of no cost to you), you'll have the fantastic opportunity to learn as you earn - setting yourself up with excellent development prospects
- Further IT and Vendor training provided in addition to the virtual learning and support included within your apprenticeship
- You'll be joining a close-knit, inclusive and social team
- Role:

- Deliver technical support and check software releases
- Deliver an excellent customer experience, liaising directly, researching, developing and implementing solutions for them
- Meticulously document all customer engagement, technical achievement and more
- Devise and create machines from scratch, as you progress through your apprenticeship and develop your sill-set
- Prepare accurate, timely reports
- Act as first line support for customers and know when to escalate issues up the chain
- **Requirements**:

- Level 4 in Maths and English required
- It fluency, excellent communication skills
- Analytical with a problem solving mindset
- Adept with technology, an interest in getting into computing and software development welcomedshow more

Job Title: Software Support Apprentice (Entry-Level)
Location: Redditch

**Salary**: £19,500 after 12 months and two thirds of the way through your apprenticeship course, £12,460 at the start, £14,625 after 6 months
REF: PR-1205986:SW
Sector: IT

Do you like facts?
Fact Number 1 - Many school leavers are pushed towards university with no discernible career plan, and many decide on a career completely unrelated to their field of study.

Fact Number 2 - There is an abundance of fantastic apprenticeship opportunities, digital and otherwise. You get paid, absorb zero debt, and get a free qualification into the bargain

Fact Number 3 - If you keep reading, it could be one of the best career decisions you ever make.

**Benefits**:

- £19,500 after 12 months and two thirds of the way through your apprenticeship course, £12,460 at the start, £14,625 after 6 months
- Enrolled onto an apprenticeship qualification (worth in excess of £10k but of no cost to you), you'll have the fantastic opportunity to learn as you earn - setting yourself up with excellent development prospects
- Further IT and Vendor training provided in addition to the virtual learning and support included within your apprenticeship
- You'll be joining a close-knit, inclusive and social team
- Role:

- Deliver technical support and check software releases
- Deliver an excellent customer experience, liaising directly, researching, developing and implementing solutions for them
- Meticulously document all customer engagement, technical achievement and more
- Devise and create machines from scratch, as you progress through your apprenticeship and develop your sill-set
- Prepare accurate, timely reports
- Act as first line support for customers and know when to escalate issues up the chain
- **Requirements**:

- Level 4 in Maths and English required
- It fluency, excellent communication skills
- Analytical with a problem solving mindset
- Adept with technology, an interest in getting into computing and software development welcomedshow more



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