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Conference & Banqueting Executive

4 months ago

Hastings, United Kingdom Royal Victoria Hotel Full time

**Job Description of C & B Executive**

**Job Purpose**

To handle requests for weddings, Masonic lodges, ladies festival, & conference, etc. From the first telephone call through to invoicing, and to organize and monitor the quality of customer events on behalf of the hotel management

He or she:

- Identifies precisely the expectations of the customer
- Checks the availability of conference &function rooms and bedrooms
- Prepares costed proposals
- Follows up customers and confirms reservations
- Passes on instructions to the various departments (reception, food and beverage and kitchen)
- Supervises Food and Beverage services as they relate to his or her department
- Manages the reservation schedules
- Helps in the preparation of the department’s annual budgets

**Key Responsibilities**
- To supervise the quality of services offered to customers, in terms both of production and service
- Ensuring the success of the event
- Delivering customer satisfaction
- Making sure that customer promise is kept
- Handling any complaints and following-up debtors

**Entry Requirements**

**Skills**
- Sales ability: negotiating and selling the product
- The ability to listen: detecting customer needs
- Organization skill
- Thoroughness
- Using the Windows environment
- Adaptability: coping with the diversity of customers and their needs
- Self-control: handling complaints

**Qualifications**
- Relevant experience in hotel sales & marketing, the front of office, food and beverage or conference & banqueting, and event, etc. is desirable

**Job Types**: Full-time, Permanent

**Salary**: £19,760.00-£25,000.00 per year

**Benefits**:

- Discounted or free food

Schedule:

- Monday to Friday
- Weekend availability

COVID-19 considerations:
Masks, Sanitisers, Gloves, Social Distance and etc.