3rd Line Service Desk Engineer

3 weeks ago

Epsom, United Kingdom Integral Recruitment Ltd Full time

**3 rd Line Service Desk Engineer
Epsom, KT17
£40,000 **plus excellent benefits including a generous pension scheme, private healthcare, personal development training, rising holiday and lots more. WFH 1 per week.

**Keywords**:3 rd line support. Service Desk, SLA, ITIL, CSAT. 2 nd line. 365, Exchange, AD, Virtualisation, Scripting, PowerShell, SaaS, MDM, GPO, Security, Anti-Virus, Systems administration.

My client is a hugely successful organisation within the financial services sector. They are highly regarded and well-established. They offer a fantastic working environment as well as an excellent benefits package including a generous pension, private healthcare,personal development training, rising holiday and lots more.

Due to expansion, they are looking for a 3 rd Line Service Desk Engineer to report into the Head of Service Desk, to provide IT support for users, provide resolution on complex incidents and participate in IT projects.

**3 rd Line Service Desk Engineer - Duties**:

- Assist 1 st & 2 nd line engineers in escalated incidents by acting as SME on fields of expertise.
- Administer and maintain workstations, servers, BYOD, MDM, O365, SaaS & on prem Applications, Azure, IAM, PIM, etc.
- Administer and maintain the joiners / movers / leavers process in a timely and secure way.
- Participate in security related exercises, such as patching, vulnerability remediation, security audit remediation tasks.
- Administer the chosen SaaS platforms including HexNode MDM, Solarwinds Service Desk, N-able RMM, O365.
- Provide expertise on Windows services such as DNS, DHCP, GPO, PowerShell, Scripting, Identity Management, AAD or Hybrid environment management.

**3 rd Line Service Desk Engineer - Requirements**:

- Experience in a similar role (2 nd or 3 rd Line Support) in an SLA, CSAT, ITIL driven environment.
- Extensive knowledge of AD and AAD structure, configuration & administration.
- Experience with desktop and server operating systems, O365, SaaS, MDM etc.
- Working understanding of Active Directory, Exchange, and Microsoft 365, GPO, basic networking, Virtualisation (VMware, Hyper-V).
- Scripting (Batch, PowerShell, etc.).
- Knowledge of security related concepts, frameworks, and tooling.
- Systems administration and networking experience would be a bonus.
- Out of the box troubleshooting, ability to combine information while understanding the larger scale situation, and skills to communicate with non-technical resources is preferred.

In return, my client offers the chance to play a key role in a growing Service Desk team within a very well established (100 years+) financial services institution who can offer great career progression and a strong benefits package.

Integral Recruitment is acting as an employment agency in regard to this advertisement.

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