IT Cluster Technician

**IT Cluster Technician - Bradford**
Bradford, West Yorkshire
**About Us**
Oasis is a ground-breaking global movement and group of charities and social enterprises with a history of working in the UK, Africa, Asia, Europe, North and South America.
We create a new sense of neighbourhood in communities that had previously been forgotten by society and our Community Hub enables people to come together and fulfil their potential.
We are also raising the educational bar through our academies. A family of 52 educational institutions serving over 28,000 students from a variety of backgrounds, our academies seek to close the educational gap that exists between disadvantaged students andtheir more privileged counterparts. Our Community Hubs are integral to making this change.
With nearly 100 dedicated IT professionals with a range of specialisms, Oasis IT Services operate a sector leading IT provision across over 50 locations, utilising Microsoft and Cisco Technology.
We are currently looking for an IT Cluster Technician to join our IT Team in Bradford, on a permanent, full-time basis working 37 hours per week. As part of this role, you will regularly travel to and work from multiple sites.
**The Benefits**:

- A salary of £22,369 - £24,054 per annum
- A generous holiday allowance for support staff, starting at 25 days’ per year, rising to 30 days after two years (plus 8 Bank Holidays)
- A pension scheme with a Local Government pension provider
- A good Continuous Professional Development (CPD) Programme using industry certified accreditation e.g. Microsoft Certified Professional
- An opportunity to work with new technology e.g. HP Servers, CISCO etc.
This is an unmissable opportunity for a talented IT professional with expert knowledge of Microsoft Windows 10 to join us and help us ensure students receive a top-tier education no matter their background.
With a recent investment of £3.5 million in our IT systems and the opportunity to work with cutting edge software and hardware, this is a brilliant chance to grow your professional experience.
To ensure you’re up-to-date on the latest tech advancements, we will invest in your professional development, including industry certified qualifications, meaning that joining us is a fantastic way to enhance your professional knowledge.
So, if you’ve been looking for highly engaging and rewarding role where you can join a like-minded, friendly team, then we can’t wait to hear from you
**The Role**
As an IT Cluster Technician, you will ensure the smooth running of ICT systems across several sites to facilitate Teaching, Learning, Administration and Leadership.
With a focus on delivering excellent service to students and staff, you will provide technical support and training to improve both their understanding and experience of using ICT.
Supporting the delivery of IT operational goals, you will oversee effective network and hardware configuration, as well as general hardware and software maintenance.
Additionally, you will:

- Follow academy backup, virus protection and security procedures
- Investigate and respond to support requests within SLAs
- Support safeguarding, including safeguarding software
**About You**
To be considered as an IT Cluster Technician, you will need:

- Experience of using a service software package and working to a SLAs
- In-depth knowledge of Windows 10 and basic Windows Server 2008 and/or 12 administration
- An enthusiastic approach to customer service
- Strong Audio-Visual skills
- Strongly task-driven and multi-tasking focused
- Good oral and written communication skills
- Sound problem analysis and problem-solving skills
Ideally, you will have experience of IT service within an educational environment. Experience of working with Audio Visual equipment, would be equally beneficially.
It would be advantageous to either hold an MCDST qualification or be working towards achieving it.
Other organisations might call this role ICT Cluster Support Technician, Multi-site IT Support Technician, IT Engineer, Helpdesk Technician, 1st Line Support Engineer, Desktop Support Technician, IT Support Technician, or School IT Support Technician.
Webrecruit and Oasis Community Learning are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptableway to conduct business and we believe that the more inclusive our environments are, the better our work will be.