Sales Support Administrator

3 weeks ago


Strabane, United Kingdom O'Neills Irish International Sports Company Ltd Full time

Job Summary:
**Responsibilities**:
1. Liaise with Sales Reps on customer account activity

2. Liaise with Sales Administrators in the coordination of dispatching orders

3. Process and allocate payments to customer accounts

4. Research competitor product offering

5. Research competitor websites

6. Assist Manager with Account Management & Sponsorship Contracts

7. Maintain department records, including spreadsheets and databases that track sales and customers

8. Research that supports the team, such as gathering information that could be useful to the sales team

9. Liaise with administrative assistants from other departments

10. Follow up on customer queries and complaints

11. Assist with processing sales orders as and when required

12. Provide an exceptional level of customer service at all times.

13. Participate in all job training and coaching.

14. Identify opportunities to improve procedures and enhance the customer service experience.

15. Adhere to Health and Safety regulations at all times.

16. Ensure good working relations are maintained with colleagues at all times.

17. Ensure that absenteeism and tardiness are kept to a minimum.

18. Ensure that company policies are adhered to at all times within the department, this includes the Equal Opportunities Policy, Harassment Policy, Health and Safety Policy and Training Policy.

Any other reasonable duties requested.

**Essential Criteria**:

- A minimum of 2 years work experience in an office environment, preferably production based.
- Excellent verbal and written communication
- Strong organisation skills
- Ability to work well under pressure/in a fast-paced environment
- Attention to detail
- Ability to multi-task
- Proficient in MS Office suite of programs
- Advanced level of MS Excel knowledge and understanding (Essential)

Enjoys a challenge, determined and motivated.
- Good ability to work with others and a positive attitude.
- Ability to prioritise own workload.

Flexibility with working hours (essential)

**Desirable Criteria**:
Previous experience in a similar role.

Job specific qualification

**Benefits**:

- Pension: Autoenrollment (Employer 3% / Employee 5%).
- Life Assurance on take up of pension contribution - twice annual salary.
- Paid annual holiday leave 25 days along with 8 customary days. Holiday leave year runs from January - December of same year.
- Full reimbursement of expenses paid on the company’s behalf.
- 10% Discount on company products.
- Education assistance - agreed by Manager.
- Competitive salary based on experience
- 4.5 day working week

**Job Types**: Full-time, Permanent

**Salary**: From £11.47 per hour

Expected hours: 39 per week

**Benefits**:

- Bereavement leave
- Company pension
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Overtime

Supplemental pay types:

- Bonus scheme
- Yearly bonus

Work Location: In person

Application deadline: 16/04/2024
Reference ID: SSA01


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