Welcome & Service Assistant X 6
3 days ago
Summary Working within a bustling atmosphere as part of passionate team this role as a Welcome & Service Assistant, plays a core part in providing fantastic customer service.
**Hours**: Flexible - wherever possible we aim to offer a consistent working pattern, but we’re looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business.
What it's like to work here In this role you’ll be providing a warm and friendly welcome to visitors at both Ilam Park and Dovedale. Often based in the car parks, you’ll be the first person our visitors meet.
The Welcome Team is made up of a Welcome Manager and 10 Welcome and Service Assistants. You’ll also be working with a team of volunteers who help in visitor welcome and the bookshop.
Ilam Park and Dovedale are both outdoor properties, so you’ll need to be prepared to work outside in all weathers. When you start you’ll be given training on visitor welcome, car parking procedures, National Trust membership and help learning the geographyand history of our places so you can share this with visitors.
What you'll be doing As a Welcome & Service Assistant, it’s your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.
You’ll be helping visitors to make the most of their day, answering queries, advising on the best routes depending on visitors’ needs, sharing our wildlife wows and conservation stories. You’ll have an eye for detail and make sure our facilities, includingtoilets, are clean and well presented.
Understanding how and why we engage our supporters is key. Working with our spirit of place you’ll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do.
You’ll deliver high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent.
Who we're looking for You'll need to have the following skills and experience:
- Can demonstrate an empathetic, understanding and adaptable approach to different people’s needs, with a passion to deliver the highest standards of customer care.
- Proven experience of working to measurable targets
- Good team worker
- flexible and adaptable and willing to grow experience and skillset across several different operation aspects of the property
- Skilled listener with great people skills
- Strong written and verbal communication skills
- Well organised and able to work with minimum supervision
The package The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audienceswe serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
Wherever you’re from, and whatever your background, we want to hear from you - and it doesn’t matter if you’re jam first, cream first, or even if you don’t like scones at all. Everyone is welcome.
Benefits for working at the National Trust include:
- Flexible working whenever possible
- Free parking at most locations
- Free entry to our properties for you, a guest and your children (under 18)
- Substantial pension scheme of up to 10% basic salary
Click here to find out more about the benefits we offer to support you.
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