Service Delivery Team Leader

7 months ago

Maidenhead, United Kingdom iomart Full time

What's in it for me?:
**Salary: Up to £35,000 Depending on Experience**
- Supported training and development
- Holiday Trading Scheme - buy or sell part of your annual leave allowance
- Flexible and Hybrid working (3 days office/2 days home)
- Day off on your birthday (to go and do birthday-type things)
- Enhanced paternity, maternity and adoption leave
- Flexible Benefits scheme (there a whole list of stuff in here including private healthcare, gym memberships, retail discountswe could go on, but you'll want to know what you will be doing...)

What you'll be doing:
To lead, motivate and empower a team of Customer Service and Support Engineers to deliver both value for our customers and excellent service at all times across a wide array of brands that sit within the main IaaS Service Desk team.

Team members can be based across any of our UK sites with a primary focus on in office meetings in Maidenhead and Glasgow.

As a Service Delivery Team leader you'll lead by example, demonstrating and promoting positive behaviours within your team, and will drive individual and team improvements through effective mentoring and leadership. This will also include supporting your team to develop within their roles and encouraging progression where possible.

If you're an experienced people manager looking for a new challenge, and want to work in a role where you are encouraged to put forward new ideas we'd love to hear from you.

We want to hear from you if you:

- Have experience leading and motivating a team to achieve objectives
- Are passionate about providing outstanding customer service
- Have proven experience working in an IT or technical industry
- Are able to make, and take ownership of decisions in line with business needs
- Have a flexible approach to work as well as the ability to prioritise workload
- Have good problem solving skills

At iomart we’re committed to creating a diverse and inclusive workplace. We also recognise your experience may not be perfectly aligned to all the criteria in the job ad. If you like the sound of this role, even if you don’t meet all the criteria, we encourage you to apply. You might just be the right fit for this or other roles.

Who you'll be doing it for:
iomart is a cloud computing and IT managed services business providing hybrid cloud infrastructure, network connectivity, security and digital workplace capability. Now, that’s quite a mouthful, but our mission is simple: to make our customers businesses unstoppable by enabling them to connect, secure and scale anywhere, anytime.
- We’re a tech start-up success story.
- Starting out in 1998, we’ve grown up a bit and now turnover more than £100m and we have close to 500 employees
- We’re ambitious, in a great position to grow and our executive team are all super excited about driving the business forward.
- We’re headquartered in Glasgow with locations across the UK.

What to do next:
We’re an equal opportunities employer and want our vacancies to be available to all, so if you need us to make any reasonable adjustments during the process then just let us know.

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