Out of Hours Dispatcher

4 months ago

Ferndown, United Kingdom Dorset HealthCare University NHS Foundation Trust Full time

We are looking for proactive, positive, respectful, supportive, reliable and trustworthy people to join us at Dorset HealthCare - we’re the biggest provider of healthcare in Dorset and offer exciting opportunities for people with a range of skills. We want to be better every day - do you?

This is an opportunity to work within the Dorset Out of Hours Service, which has strong links with NHS111, Single Point of Access and Dorset District nurses. The role involves supporting our clinicians during the evenings, weekends, and overnights. You will be responsible for allocating resources based on patient needs while taking into consideration service demand. You will be joining a brilliant team who are hard working, proactive and patient focused. This role is varied, and no shift is the same, you will need to have brilliant decision-making skills and be able to demonstrate the ability to communicate with both patients and healthcare professionals. There is an opportunity for career development should this be something you are interested in. If you are looking for a new challenge and passionate about patients and making a difference, this is the role for you. These are overnight shifts, which will attract an unsocial enhancement in addition to the basic salary. This can be discussed further at interview. Once training and consolidation has been completed, there will be an opportunity to work from home in this role.

Out of Hours Dispatcher (overnight)

This is an overnight post of 19.5 hours ( 3 x 6.5 hour shifts ) over a two week rota.

To help meet the Trust’s objectives by providing high performance dispatching of Out of Hours service resources so delivering:
Response Time Reliability

Customer Satisfaction

Economic Efficiency

Respond to requests for service from the general public, healthcare professionals and emergency services. To manage and initiate deployment/redeployment of Out of Hours service resources in accordance with the National Quality Standards.

Responsible for the efficient use of information communication technology equipment, leading to the effective and efficient management of Out of Hours resources in accordance with the needs of the Trust.

Employment in this post requires an Enhanced Disclosure and Barring Service (DBS) check

At Dorset HealthCare we’re on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We’re a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.

We do things differently here - it’s one of the reasons the CQC rated us ‘outstanding’ in 2019. It’s also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you’re looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you’ll be part of a strong team, challenge yourself, build a career, and teach us what we don’t know. And you’ll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.

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