Women's Wellbeing Coach

6 months ago

Northampton, United Kingdom C2C Social Action Full time

You will be part of a multi-agency team providing person-centred support focusing on addressing a range of issues faced by service users referred by The Probation Service. Interventions will focus on addressing the following:

- _Families and significant others_
- _Lifestyles and Associates_
- _Social Inclusion_
- _Emotional Wellbeing_
- _Accommodation_
- _Finance, Benefit and Debt_
- _Dependency and Recovery_
- _Employment Training and Education_

**Key Deliverables**
- Provide person-centred support to a caseload of service users who will be female adults aged 18 years and above, serving community sentences or being released from prison.
- Complete Trauma Informed assessments and develop in collaboration with service user Action Plans which will result in timely and prescribed outcomes being achieved.
- Deliver a range of interventions to service users which contribute towards achievement of prescribed outcomes including group work sessions where required.
- Work towards contractual targets and outcomes within agreed timescales and in line with specified quality standards.
- Proactively adopt a learning approach to the role, improving skills and knowledge to continue providing a high-quality service for service users.

**Person Specification**

**Experience**
- Proven ability and experience as a caseworker delivering gender specific and trauma responsive interventions which support resettlement and rehabilitation of female adults in the criminal justice system in the community.
- Experience of engaging successfully with challenging people, for example people who have complex needs, people who are reluctant to discuss their needs, and people who are angry and confused.
- Experience in delivery of 1:1 and group coaching solutions, including preparation and delivery of skills and learning.
- Experience in working with partner agencies either as part of a multi-agency team working towards common objectives or negotiating to establish links to further the aims of a project.

**Qualifications**
- To have a relevant qualification to a good standard or be working towards one (including any recognised qualification of ‘A’ Level standard or above in any aspect of social care, advice work, youth work etc.)

**Knowledge**
- Knowledge and understanding of the requirements of managing a caseload including maintaining and updating records, remaining focused on action plan goals, and keeping to deadlines.
- An understanding and knowledge of the barriers faced by people with complex and multiple needs, protected characteristics, and disabilities as well as relevant specialist support services.
- Knowledge of and commitment to safeguarding practices and policies, and ability to promote safeguarding among vulnerable clients and colleagues.

**Skills & Abilities**
- Ability to assess clients’ needs and provide tailored, person-led support through action planning and interventions involving advice, guidance, advocacy, and coaching.
- Ability to find innovative ways to work with service users to identify and find informed solutions to the challenges faced by them.
- Excellent verbal and written communication skills to ensure effective reporting and customer service.
- Strong IT skills including proven experience of using Word, Excel, and Outlook in a similar work environment. This includes the ability to use online video communication platforms (e.g. Microsoft Teams, Zoom).
- Effective interpersonal and relationship building skills including ability to develop strong professional working relationships.
- Ability to calculate risk and implement safety procedures when engaging with service users in their home or public places.
- Ability to be a flexible and co-operative member of a team.
- Ability to work resiliently under pressure, meet deadlines, work on own initiative and part of a team.
- Full UK Driving Licence with access to a vehicle for work or the ability and willingness to travel within the area.

**Attitude**
- Pro-active and able to work under their own initiative.
- Commitment to consultative & collaborative ways of working.
- Commitment to and understanding of safeguarding and professional boundaries.
- Personal and professional integrity.
- Emotionally resilient.
- Awareness of and commitment to equal opportunity and diversity practices and policies, and ability to promote diversity and treat colleagues and clients fairly and with respect.

**What we will do to support you in this role**

**We will provide the following resources to assist in the successful achievement of the responsibilities outlined above**:

- Ongoing and targeted learning and development that will support and enable you to deliver the role to a high standard.
- A full induction.
- Continuous support and supervision including reflective practice to develop your learning and skills as a practitioner.
- Support, development, and improvement in presenting and communication skills & techniques. Understanding of different communication styles

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